How can we help?
Getting Started with Shadow PC Gaming
Requirements and FAQs
Introduction with Shadow PC Gaming
General
Technical Assistance - General
Resolution & Image Quality
Software Setup
Connection & Network
Performance Issues
Storage
Known Issues for Shadow
Mice, Keyboards, and Other Peripherals
Error Messages
Sound & Microphones
Authentication
Technical Assistance - Apps, Ghost, and Box
Getting Started with Shadow PC Enterprise
Getting Started with Shadow Drive
Account Management
Contact Support
Technical Assistance - General
If you're experiencing technical issues, these guides can help you identify the cause and find a solution.
Connection & Network
- About the Usage Stats Panel
- Can I use a VPN with Shadow?
- Using an Antivirus or Firewall with Shadow
- Streaming preferences explained (TCP & UDP)
- How to make your firewall compatible with Shadow
- Shadow X Freebox Delta
Error Messages
- L:201 / L:202 - Our services are experiencing overload at the moment
- L:203 - Shadow can't connect and we’ll give you priority for the next 10 min
- L:104 - Sorry, an issue happened when receiving the stream
- R:101 You've connected to your Shadow from another device
- U-203 - Sorry, an issue happened with the update services in your Shadow PC
- V:101 - Shadow gets a timeout error
Mice, Keyboards, and Other Peripherals
- Set up a PlayStation controller on Shadow PC
- Set up an Xbox controller on Shadow PC
- Shadow PC keyboard layout or language mismatch
- How to connect a USB device to Shadow PC
- ShadowUSB installation for .Appimage & .deb
- USB Peripherals not forwarding to Shadow PC