To forward your USB devices to Shadow PC, you must install the USB Peripherals drivers first. If the drivers are installed but you're unable to select the device in the Quick Menu or the device is missing, there may be an issue with the drivers.
Unable to select the USB device
If you're unable to select the device from the Quick Menu, or the device is automatically deselected, the drivers may be corrupted or out of date. Uninstall the USB drivers, then reinstall them from the Shadow PC launcher.
Uninstall USB drivers:
- Open the Shadow PC launcher.
- Click Settings → Controllers & USB.
- Under Use my USB devices on my Shadow, click Uninstall drivers.
- Follow the on-screen prompts to uninstall the drivers.
- Restart your computer.
Install USB drivers:
- Open the Shadow PC launcher.
- Click Settings → Controllers & USB.
- Click Install drivers.
- Follow the on-screen prompts to install the drivers.
- Restart your computer.
USB device is missing
If you previously forwarded the device and it has disappeared from the Quick Menu, the USB drivers may not recognize the device anymore and it needs to be re-added.
To reconnect the device:
- Shut down Shadow PC using the Windows Start menu, Shadow Quick Menu, or the Help section of the Shadow PC launcher.
- Unplug and reconnect the USB device to your local computer.
- In the Shadow PC launcher, go to Settings → Controllers & USB.
- Click Clear redirected devices list. A checkmark will appear when it's done.