If the Shadow launcher cannot connect and start the video stream, an error code will be displayed. Errors ranging from R-600 to R-700 (R-600, R-601, R-602, R-603, R-604, R-605, R-606, R-607, R-608, R-609, R-610, R-611, R-612, R-613, R-614, R-615, R-616, R-617, R-618, R-619, R-620, R-621, R-622, R-623, R-624, R-625, R-626, R-627, R-628, R-629, R-630, R-631, R-632, R-633 or R-700) indicate connection or display-related issues. This guide provides step-by-step solutions to troubleshoot and resolve these errors, including Safe Mode activation or resetting settings. If the issue persists, you can contact Shadow Support and send logs to help diagnose the problem.
Step 1: Try the Display Safe Mode
Sometimes, this issue can be related to the display settings.
Here's how you can try the Display Safe Mode:
- Open the Shadow launcher.
- Click the Help button.
- Click the Display Safe Mode button.
Step 2: Reset Settings and Then Use Display Safe Mode
- You can try resetting your settings and then apply Display Safe Mode:
- In the Shadow launcher, click on the Settings button.
- Under the General section, click "Advanced Settings", then click "Reset settings" to reset all the launcher settings by default.
After the reset is complete, go back and try again to launch Shadow with Display Safe Mode by clicking the screen button.
Step 3: Contact Shadow Support and Send Logs
If Shadow still displays the error message after following the previous steps, please get in touch with our support team.
Please consider sending logs to the support team to aid in diagnosing the problem effectively.