What are the hardware specifications included with Shadow PC?
Shadow offers several plans with pre-configured hardware specifications. To see the specifications, see our Gaming offers and Pro offers.
If you have an active Shadow PC subscription that was started before June 28, 2023, you may have a legacy offer that is unavailable on our website.
For information about other offers, see these articles:
Where is Shadow PC available?
Shadow is available in the continential United States, Canada, and the following countries in Europe:
France, United Kingdom, Germany, Netherlands, Swiss, Belgium, Luxembourg, Italy, Sweden, Denmark, Austria, and Spain.
Visit https://eu.shadow.tech/shop to see if Shadow PC is available in your region.
Where can I download the Shadow app for my device?
To download the Shadow PC app onto your device, visit the Downloads website.
If you have the Shadow Ghost or Shadow Box, these devices use a pre-installed Shadow PC client. You do not need to install an app to use these devices.
Can I use Shadow while I'm traveling?
Shadow is a great travel companion, but there are some restrictions. Travelling further away from your Shadow PC's data center may increase the latency. You'll notice latency if it takes too long for your internet connection to reach your data center. Although travelling with Shadow is possible, your connection must still meet the requirements.
Does Shadow PC support dual-screens?
Yes, Shadow PC has a dual-screen feature. See how to add an additional screen for help enabling this feature.
Can I mine cryptocurrency on Shadow PC?
Mining cryptocurrency (such as Bitcoin, Ethereum, Dogecoin, etc.) violates our Terms of Use and will result in the immediate termination of your Shadow subscription without a refund. For more restrictions that may result in termination, see what we do not allow on Shadow.
What are the minimum requirements for Shadow PC?
Shadow recommends a minimum download speed of 15Mb/s and an upload speed of 5Mb/s. Some devices manufactured on or before 2012 may not function properly.
See the system requirements for more information about supported devices for Shadow PC. You can also troubleshoot your network to test your speeds and see other suggestions for your internet connection.
Can I install a VPN on Shadow PC?
Installing a VPN on Shadow PC is not recommended. If you've installed a VPN on Shadow PC, you may be required to do a factory reset. A reset will remove the VPN and reinstall the components needed to connect to your cloud PC.
See more on using a VPN with Shadow.
I'm using a public, company, or other network. Will Shadow work for me?
Networks outside of your home may have restrictions set by an administrator for security purposes. These restrictions can interfere with Shadow. If you're having difficulties starting or using Shadow PC, contact your network administrator for help.
Your administrator may find these articles helpful:
When will I receive my activation email?
We'll send you an email confirming your Shadow PC has been activated once it has finished setting up in our data center. You do not need to do anything to activate Shadow PC.
While you wait, download Shadow onto your devices. You can get started with Shadow after you've received your confirmation.
Can I change my email address or password?
You can change your email address or password from your account page. See how to change your email or password.
How do I cancel my Shadow PC subscription?
You can cancel your Shadow PC subscription from your account page. See how to cancel your Shadow subscription.
Can I delete my account?
You can delete your account once the subscription has been terminated and all outstanding invoices have been paid.
Is my Shadow account secure?
Shadow uses an IP address filtering system, proprietary protocols, and other security methods to keep your Shadow account secure.
Additional storage
Additional storage is sold as an additional subscription or "add-on" to your existing Shadow PC subscription. On Shadow PC, additional storage appears as a separate (D:) drive.
To see if additional storage or other add-ons are available in your service area, check your account page or our shop if you do not have an existing subscription.
Is it possible to order additional storage without a Shadow PC?
To order additional storage, you must have a Shadow PC subscription. If you need a cloud storage solution for documents, images, and other files, see Shadow Drive.
How long does it take for my additional storage to appear on my Shadow PC?
Once your order has been confirmed, additional storage will appear the next time you shut down and start Shadow PC. It may take up to 2 hours to assign additional storage to your Shadow PC if the PC is undergoing other maintenance.
Your additional storage may need to be manually allocated.
What is the maximum amount of additional storage I can add?
The maximum amount of additional storage you can add per Shadow PC is 20 increments of 256GB or 5TB in total. Your additional storage is separate from the primary storage included with your Shadow PC offer.
How do I add or remove additional storage?
To add or remove additional storage, go to the Shadow PC tab in your account page, then click "Manage extra storage". You can add or remove additional storage at any time.
Additional storage that has been removed will be reflected on your next subscription renewal date.
How much does additional storage cost? How will I be billed?
Additional storage prices are available when adding or removing storage and vary by region. Once you've submitted your order, you'll be charged a pro-rated fee.
A pro-rated fee is calculated based on the number of days remaining before the next invoice of your current Shadow PC subscription.
Subsequent invoices will include the total price for one month of additional storage.
Is the additional storage in SSD or HDD?
Additional storage disks are standard HDD (Hard Disk Drives).
Can I merge additional storage with my primary (C:) drive?
Any added storage will appear on a separate, single (D:) drive on Shadow, regardless of how much storage is included with your subscription.
Will my additional storage be formatted if I factory reset my Shadow PC?
No. Additional storage is not formatted when resetting your Shadow.
Will I keep my data if I switch to another Shadow PC offer?
Shadow PC will retain both your primary and additional storage as long as the offer is available at your data center. If the offer is not available at your data center, the primary and additional storage will be reset. Refer to the article Change my Shadow PC or Drive Offer with a different Offer - FAQ for more information.
Shadow PC does not back up your data. Back up your data before changing your offer.
What is the storage read/write speed?
The storage on the Shadow PC has a read speed limit of 500 Mb/s and a write speed limit of 125 Mb/s.
What happens to my data when I add or remove storage?
Adding additional storage allows you to keep any data stored on the (D:) drive. Removing additional storage resets the data stored on the (D:) drive.
In both cases, the main storage on the C: Drive will remain unaffected.