Introduction
You can factory reset your Shadow PC from your account page at any time. This process erases all data and reinstalls Windows, restoring your Shadow PC to its original state. A factory reset can help resolve technical issues, remove malware, or provide a fresh start. The reset typically takes about 30 minutes to complete.
Important Information
A factory reset will permanently delete all of the data on your primary (C:) drive. Back up your data before resetting Shadow PC. If you have additional storage, the secondary (D:) drive will remain intact.
How to Reset Shadow PC
- Log in to your account page at https://eu.shadow.tech/account/.
- Under Shadow PC, click All my PCs.
- Select the Shadow PC you'd like to reset.
- Click Settings → Reset this PC.
- Type 'RESET' as instructed in the pop-up window, then click Continue.
- Choose the new Shadow PC's configuration.
- Click Reset my VM.
Wait at least 30 minutes before starting your Shadow PC to avoid interrupting the process. If Shadow PC will not start after one hour, contact Support.
Can I reset Shadow PC from the Windows System settings?
No. If you've reset Shadow PC from the System settings on Windows, you'll have to reset Shadow PC again. The reset button from the account page will reinstall the components necessary to connect you to your Shadow PC.