Introduction
This article provides information on known issues affecting Shadow PC. Please note that this list is not exhaustive and is intended to address high-impact issues we're currently addressing.
Issues with Antivirus Software
- Shadow PC is inaccessible after installing RAV Endpoint Protection antivirus: A factory reset is necessary. See how to factory reset your Shadow PC.
- Shadow PC is inaccessible after installing Avast One antivirus: A factory reset is necessary. See how to factory reset your Shadow PC.
No Sound on All Devices
- Start Shadow and press Windows + P, then select PC Screen Only.
- Check Sound settings on Shadow and your local device, ensuring audio output quality is set to 16 bit, 48000 Hz (DVD Quality).
- Update NVIDIA graphics drivers to version 512 or later: https://shdw.me/HC-B2C-Update_NVIDIA
Games and Software Issues
- One or more games won't start when a firewall is installed on Shadow: Deactivate any firewalls installed on Shadow.
- Netflix does not work on Shadow: Refer to the article I have a black screen and an error message when using Netflix and disable your browser's Hardware acceleration.
EA anticheat
Description
Games that use EA Anticheat cannot run on Shadow PC. When launching an affected game, users may encounter an error or the game may fail to start.
Reason
EA Anticheat is a kernel-level anti-cheat system that requires direct access to a device’s hardware. This makes EA Anticheat incompatible with virtual machines like Shadow PC, since Shadow operates in a cloud environment.
Any game that relies on EA Anticheat’s kernel-level protection (e.g. Battlefield 1, Madden NFL 2025) will be affected, preventing users from playing these titles on Shadow PC.