Issue

When attempting to stream content on Shadow PC, you may encounter various issues such as a black screen, error messages, or interruptions in video playback. These problems often occur with streaming services like Netflix, Hulu, and others that use DRM (Digital Rights Management) protection.

Cause

Shadow PC, like other virtual machines, is incompatible with HDCP (High-Definition Digital Content Protection).

HDCP is a protection standard designed to prevent piracy. Shadow PC doesn't support the direct hardware access required for HDCP to function properly, causing video playback issues.

Solution

To resolve video streaming issues caused by HDCP incompatibility, try the following:

• Disable hardware acceleration in your browser's settings.
• Instead of using your browser to stream, download the app from the Microsoft Store (if available).

Disable Hardware Acceleration

Follow the steps for your specific browser. Restart your browser to apply the changes.

Chrome

1. Open Chrome.
2. Click the three-dot menu in the top-right corner and select Settings.
3. Scroll down and click Advanced to reveal more options.
4. Under the System section, toggle off Use hardware acceleration when available.

Firefox

1. Open Firefox.
2. Click the three-line menu in the top-right corner and select Settings.
3. Click on General in the left sidebar.
4. Scroll down to the Performance section.
5. Uncheck Use recommended performance settings.
6. Uncheck Use hardware acceleration when available.

Microsoft Edge

1. Open Microsoft Edge.
2. Click the three-dot menu in the top-right corner and select Settings.
3. Click on System and performance in the left sidebar.
4. Toggle off Use hardware acceleration when available.