Introduction
This article lists Shadow PC error codes, messages, and possible solutions. Use your browser's search function (CTRL + F) to find your error code in the list.
Error Codes and Solutions
- A-100: Sorry, the login flow cannot be started. Check that port 32600 is not already in use and try again. Learn how to make your firewall compatible with Shadow here.
- A-402: Account on hold. Your payment was recently due and we were unable to charge your payment method after two attempts. Update your payment method here to restore service.
- A-403: Invalid email or password. Check your email for more information.
- A-429: Too many wrong email/password requests. Please try again later.
- A-432: Welcome back! You can restart your subscription at any time.
- A-468: Ongoing scheduled maintenance. Check our status page here for more information.
- A-469: Your Shadow is being deployed. Please try again later.
- A-504: Unable to reach login server. Check your internet connection and our status page here for any known issues.
- A-599: Check your internet connection. Visit your Internet Service Provider's website for any known issues in your service area.
Additional Error Codes
- L-100, L-101: Sorry, the Launcher failed to launch the streaming app. Try to start Shadow PC again and view our Help Center article here for more information.
- L-104, L-105: Sorry, an issue happened when receiving the stream. Shut down Shadow PC and start it again.
- L-108: An unknown issue happened. Restart the app if the issue remains.
- L-110: Sorry, the Launcher failed to launch the streaming app. Contact Support here and send logs here from the Help page.
- L-200: Sorry, an issue happened when starting your Shadow. Try to start Shadow PC again in a few minutes and view our Help Center article here for more information.
- L-201, L-202: Our services are experiencing overload at the moment. Please try again later and check our status page here for updates.
Conclusion
If you have tried the solutions above and the issue persists, please contact Support here and send logs here from the Help page.