Issue
The Windows operating system on your Shadow PC encountered a crash resulting in a blue screen of death (BSOD).
Cause
A BSOD occurs when Windows has detected a fatal system error. Windows forced itself to shut down to prevent further damage. This can result from software conflicts, driver issues, or system file corruption.
Solution
Follow the suggestions below in the order they are shown.
Restart Shadow PC
Most BSOD errors can be resolved by restarting Shadow PC:
- Click the Help icon on the launcher.
- Click the power button to Shut down Shadow.
- Start Shadow PC.
Windows may take longer to start while Shadow PC works to resolve the issue.
Access Recovery Mode
Shadow PC will attempt to run in Recovery Mode if it's unable to fully restore its services. We recommend using this limited environment to back up your data in case the issue cannot be resolved.
Repair Shadow PC
Try to repair your Shadow PC from the launcher to restore Shadow PC's services. Go to the Help section and click Repair My Shadow PC.
Factory Reset
If Shadow PC is still unable to start properly, a factory reset may be required. If you have important data on your Shadow PC that you would like to recover, contact Support.