Shadow’s Customer Support is available to assist users from Monday to Friday, 10 AM – 6 PM, across different regions and languages. Whether you need help with your account, technical issues, or general inquiries, you can reach our support team via the account page, Discord, or email. This guide explains how to contact Shadow Support based on your preferred method.
Customer Support Availability
Opening Days: Monday to Friday
Hours of Operation: 10 am – 6 pm
| Region | Languages | Time Zone |
| North America | English | EST |
| Europe | English, French | CET |
Contacting Shadow Support
To get assistance, you can contact us from your account page or on our Discord server.
Account Page
If you have a Shadow account, click the 'Support' tab on your account page and select a topic to get started.
Discord
Join our Discord community at https://discord.com/invite/shadow and submit a support ticket from the app.
Contact email address
If you are unable to connect to your account, please use the following mail to contact our support team:
If you have an account, please contact us from your account page to avoid identity verification.