Issue
Your device is having trouble communicating with the data center and is therefore unable to process or display visual content.
Cause
An app, setting, or network configuration is interfering with your connection to Shadow's servers.
Solution
If closing and reopening the Shadow PC application does not resolve the issue, try the solutions below.
Check Shadow's Status
Visit the status page to see if your data center is under maintenance. You can find your data center on the Shadow PC launcher, in the Help section.
Try a Different Network
If there are no reported issues, test your connection by switching networks:
- Connect to another WiFi or mobile network (e.g., 4G/5G).
- Try using a different device.
- After switching networks, launch Shadow and check if the error persists.
Troubleshoot Your Internet Connection
Work through the steps below until the issue is resolved:
- Disable any antivirus, firewall, VPN, or proxy that may be interfering with the connection.
- Use a wired Ethernet connection instead of WiFi.
- Restart your router/modem:
- Disconnect Ethernet cables from the modem and turn it off.
- Wait 60 seconds, then turn it back on.
- Once your internet connection is restored, reconnect your devices.
For other troubleshooting tips, see how to troubleshoot your internet connection.
Mobile Devices
Ensure your mobile device is connected to a 5G network. 3G, 4G, and LTE networks may not provide the stability required for optimal Shadow PC performance.
Some settings on iOS and Android include:
- Features that reduce background network processes like Low Data Mode.
- Change settings that force your mobile phone to automatically switch to 3G/4G/LTE, such as Smart Data, or choose your Preferred network type.
- Battery-efficient modes, including Battery Saver and Low Power Mode, which are meant to reduce power consumption.
Contact Your Internet Service Provider
If none of the steps resolve the issue, contact your Internet Service Provider (ISP) to check for network problems affecting your location.