To help resolve technical issues with Shadow Drive, we may request logs from the device currently experiencing issues. These logs help us troubleshoot issues and share information to improve Shadow Drive.
⚠️ Shadow Drive free subscriptions do not include technical support. For assistance with data deletion or subscription issues (free or premium), contact Support.
How to retrieve logs from Shadow Drive
To learn how to retrieve logs, refer to the instructions for your platform.
Note: It is not possible to send logs from the Shadow Drive web app.
Desktop client (Windows, macOS, Linux)
Debug logging is enabled by default and retained for 24 hours. Follow these steps to export logs and the database as a ZIP file:
- Open the Shadow Drive desktop client.
- Click your profile picture at the top.
- Select Settings from the dropdown menu.
- Go to the General tab.
- In the Advanced section, click Create Debug Archive... and choose a save location.
- Navigate to the selected location to access the exported logs.
Mobile app (Android and iOS)
Android
- Open the Shadow Drive app.
- Go to the Settings page from the menu.
- Tap Logs.
- Tap the three-dot menu in the top-right corner and select Download Debug File.
iOS
- Open the Shadow Drive app.
- Tap the + button at the bottom right.
- Select Parameters.
- Go to Advanced.
- Tap See Journal File and download it.
How to send logs to the Support Team
To send logs to the Support Team, use the contact form and attach the log files to your message.