Code

Message

Solution

A-100

Sorry, the login flow cannot be started

Check that port 32600 is not already in use and try again. Learn how to make your firewall compatible with Shadow.

A-402

Account on hold

Your payment was recently due and we were unable to charge your payment method after two attempts. In accordance with our Terms of Use, your Shadow PC has been placed on hold and you will be unable to access the service. Your account is at risk of termination.

You can update your payment method to restore service. Contact Support if you have any questions.

A-403

Invalid email or password.

Your account has been created, but our servers have not finished activating your Shadow PC or Shadow PC is unavailable. Check your email for more information.

A-429

Too many wrong email/password requests. Please try again later.

You've attempted to log in too many times and triggered a security mechanism designed to protect the account. Please wait at least 20 minutes.

A-432

Welcome back!

We detected your login, but you don't seem to have an active subscription. You can restart your subscription at any time.

A-468

Ongoing scheduled maintenance.

Your Shadow PC is under maintenance and cannot be accessed at this time. See planned and emergency maintenance on the status page . This error may also appear if you've reset your Shadow.

A-469

Your Shadow is being deployed. Please try again later.

Your Shadow PC is under maintenance and cannot be accessed at this time. See planned and emergency maintenance on the status page .

A-504

Unable to reach login server. Please check your internet connection.

The application could not receive a response from the login server. Either the login server is unavailable or something on the device is blocking this connection. See the status page for any known issues.

A-599

Check your internet connection.

Check your Internet Service Provider's website for any known issues in your service area.

L-100

L-101

Sorry, the Launcher failed to launch the streaming app

Try to start Shadow PC again.

View Help Center article

L-104

L-105

Sorry, an issue happened when receiving the stream

Shut down Shadow PC and start it again. In the launcher, go to Help → Shut down.

You can also try disabling High Efficiency Video Coding if the issue remains and the feature is enabled.

L-108

An unknown issue happened

Restart the app if the issue remains. Close the Shadow PC launcher and open it again.

L-110

Sorry, the Launcher failed to launch the streaming app

Contact Support and send logs from the Help page.

L-200

Sorry, an issue happened when starting your Shadow

Try to start Shadow PC again in a few minutes.

View Help Center article

L-201

L-202

Our services are experiencing overload at the moment

Your Shadow PC is unavailable due to a server overload. Please try again later and check the status page to stay updated. We’re attempting to make your Shadow available at the earliest possible time. Thank you for your patience and understanding.

R-0x(...)

An unknown issue happened

A local operating system error has occurred preventing Shadow from starting. Many variations of this error code may appear. Try restarting the app, uninstalling and reinstalling Shadow, or update your local computer.

R:-1

An unknown issue happened

Restart the app if the issue remains.

View Help Center article

R:-2

Sorry, an issue happened when connecting to your Shadow

Reset your settings then start again.

View Help Center article

R-101

You've connected to your Shadow from another device

Click Start to connect to your Shadow with this device again or continue using your other device.

View Help Center article

R-103

Sorry, your session has expired

Restart the Shadow PC launcher and log in to use Shadow again.

View Help Center article

R-105

Windows on your Shadow ran into a problem and needs to restart (BSOD)

In the launcher, go to Help and shut down Shadow, then start again. Windows stop code: {BSOD_CODE}

View Help Center article

R-106

No primary screen connected so you can't connect a secondary screen

Try to connect to your Shadow PC on the device with the primary screen first, then enable secondary screen on another device.

R-107

The primary screen has been disconnected

R-108

R-109

R-110

Sorry, an issue happened when connecting to your Shadow

The connection was interrupted or lost. Try to start Shadow again.

View Help Center article

R-200

Sorry, an issue happened with the streaming services

Shut down Shadow PC and start it again. In the launcher, go to Help → Shut down.

View Help Center article

R-205

Sorry, an issue happened with the streaming services

Shut down Shadow PC and start it again. In the launcher, go to Help → Shut down.

R-207

Shadow turned off because you were inactive

Shadow PC suddenly disconnected because the stream was idle for too long. Leaving Shadow PC idle will trigger the automatic shutdown mechanism.

R-300

R-301

Sorry, an issue happened with the streaming services

Try to update graphics drivers on your device and disable High Efficiency Video Coding (H.265).

View Help Center article

R-302

Sorry, the current video settings are not supported

Try reversing any recent video settings changes, like rendering or decoding, and try again. Reset your settings if the issue remains.

R-304

Your local graphics drivers are not up to date

Update the graphics drivers on your local computer. See how to update your computer for a list of common manufacturers and references.

R-500

Oops, something went wrong.

You must be logged in to your Windows session and have Steam® and SteamVR® installed on your Shadow PC for us to start Shadow VR. Please log in and disable your Windows session password for future VR sessions. You can also follow our tutorial on SideQuest.

R-501

Oops, something went wrong.

R-502

R-503

Oops, something went wrong.

It looks like you are not logged in to Steam®. Use the “Remember my password” option for future VR sessions. You can also follow our tutorial on SideQuest.

R-504

Oops, something went wrong.

You must have SteamVR® installed on your Shadow. You can also follow our tutorial on SideQuest.

R-505

Oops, something went wrong.

Sorry, it seems there is a problem with SteamVR®. Please close SteamVR® and restart 3D mode. If the problem persists, please uninstall SteamVR®, restart your Shadow, and reinstall SteamVR®.

R-506

Oops, something went wrong.

There was a problem. Please try again later or contact Support.

S-101

Sorry, an issue happened with the streaming services

Shadow PC is experiencing difficulty streaming on this device, likely due to the resolution, refresh rate, or other image configuration.

View Help Center article

S-102

Protected content cannot be displayed on Shadow

Close the application displaying this content to continue. If necessary, you can force the application to close using ALT+F4. If the issue persists, go to Help → Shut down to turn off Shadow PC, then start it again.

View Help Center article

S-103

Please, update Nvidia graphics drivers in Shadow

Your graphics drivers need to be updated to be compatible with Shadow PC's streaming services.
Need help: shdw.me/update-driver

View Help Center article

U-101

U-103

Sorry, your Shadow is slow to start because of our remote services not responding

Shut down Shadow PC and wait 20 minutes before starting it again. This should allow time for your Shadow PC to start properly.

In the launcher, go to Help → Shut down.

View Help Center article

V-100

Sorry, an issue happened when connecting to your Shadow

Try again and check your network if the issue remains.

View Help Center article

V-101

Sorry, your Shadow is slow to start because of our remote services not responding

Shut down Shadow PC and wait 20 minutes before starting it again. This should allow time for your Shadow PC to start properly.

In the launcher, go to Help → Shut down.

View Help Center article

G-100

An unknown issue happened while trying to connect to your Shadow

Shut down Shadow PC and wait 20 minutes before starting it again. This should allow time for your Shadow PC to start properly.

In the launcher, go to Help → Shut down.

G-468

Sorry, you cannot connect to your Shadow at the moment

Your Shadow PC is under maintenance or is affected by an ongoing incident. Check our status page to learn more.