Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

R:105 - Unfortunately Windows encountered a crash


Error R:105 appears if the Windows operating system installed on your Shadow has crashed, resulting in a blue screen of death (BSOD).


A BSOD is an error screen that the Windows operating system displays in the event of a fatal system error. It indicates a system crash, in which the operating system has reached a critical condition where it can no longer operate safely.


On a conventional PC, a BSOD can be resolved by restarting the computer. To restart your Shadow, click the Help Help_Icon.png icon on the launcher, then click Shut down Shadow.

In rare cases, a BSoD is fatal, and there are no recovery options. The fastest solution will likely require a factory reset. If you have important data on your Shadow you'd like to recover, contact Support.