Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

R:101 You've connected to your Shadow from another device


Error R:101 occurs if you've connected to your Shadow while it is already running on another device. This may also occur if you've tried running multiple instances of Shadow on the same device.

You can resolve this error by logging in to your Shadow account using the preferred device. Error R:101 will appear again if you log in to Shadow on another device, causing your device to disconnect.

If you're attempting to create a dual-screen experience, see how to add an additional screen to Shadow.

If error R:101 continues to appear and you have not attempted to run Shadow on multiple devices, contact Support for assistance.

Still have questions after reading this article?

Feel free to check out our other articles.

You can also contact Shadow support via our form.