Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

L:100 and L:101 - Launcher failed to launch the streaming app


If the Shadow launcher is unable to connect and start the video stream, the launcher will display one of the following error codes: L:100, L:101.


  1. Try starting your Shadow again. It's possible your Shadow timed out on the first attempt, but will successfully connect on a second attempt.
  2. Shut down your Shadow from the launcher before starting it again. To perform this action, click the Help Help_Icon.png icon, then click Shut Down Shadow. Wait 2-3 minutes, then try to start Shadow again.
  3. If Shadow still displays one of these errors, contact Shadow Support and send logs.