Introduction
You can pay for your Shadow PC, Shadow Drive, and other subscriptions or services with the following methods:
- Visa, MasterCard, Discover, and American Express debit or credit cards
- Paypal and PayPal Express Checkout
- Google Pay
Please note that we do not accept prepaid debit cards. Accepted payment methods are subject to change.
Frequently Asked Questions
Payment Methods and Availability
Shadow is available in the following countries: United States, Canada, the United Kingdom, France, Belgium, Switzerland, Luxembourg, Germany, Austria, the Netherlands, Sweden, Denmark, Italy, and Spain.
PayPal Payments
We accept PayPal and PayPal Express Checkout. You can also use PayPal to automatically pay your subscription each month, as long as you use a card stored in PayPal.
Payment Schedule
Your first payment must be paid upfront to start your Shadow PC or Drive subscription. The payment is completed once your Shadow PC or Drive has been activated and delivered, and the subscription will be billed on the same day each month thereafter.
Automatic Renewal
To avoid any payment-related service interruptions, your subscription will be automatically renewed each month using the same payment method you used to place your order. You may change your payment method at any time.
Updating Payment Method
You can update your payment method from your account page. For more details, see how to add or update your payment information.
Declined Payments
If your payment is declined, it may be due to insufficient funds, authorization required, incorrect billing information, incorrect payment information, or high risk and fraud. Most payment issues can be resolved by contacting your bank or financial institution. For more details, see what to do if your payment was declined.
Payment Security
We use Chargebee for subscription management and PayPal and Stripe for payment processing. You can find more information about their security standards at Chargebee, PayPal, and Stripe.
Invoice Recovery
You can recover your invoices on your account page at invoices.
Refunds
Unless an imperative statutory provision provides otherwise, Shadow will not make any refund due to the termination of the Services.