Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

V:100 - Launcher couldn't connect to Shadow


This error means the launcher couldn't connect to your Shadow.


These errors can occur for multiple reasons:

  • Your local machine is performing an update that is blocking communication between Launcher and Shadow Datacenter.

  • There is a firewall that is blocking the Shadow Launcher's communication.

  • There is a problem with your local network or your ISP.


  1. Check that your local machine is not currently updating, especially with the OS and drivers.

  2. Disable your Antivirus, Firewall, VPN, or Proxy.

  3. Use an Ethernet cable to connect your computer to your modem.

  4. Restart your modem:

    1. Disconnect any Ethernet cables from the modem, then turn off the modem.

    2. After 60 seconds, turn on the modem and reconnect your Ethernet cables. Monitor the lights on the front. Fewer lights generally indicate a problem with the modem.

    3. Once your internet connection is available, connect your devices.