Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

U:101 and U:103 - An issue happened with the update services


Errors U:101 and U:103 can happen if an issue occurs while Shadow is updating. This includes both component updates and Windows updates on your Shadow.


Restart your Shadow to correct this issue:

  1. When you see the error, wait for 5 - 20 minutes. Shadow and Windows will have to finish all updates.

  2. After waiting, shut down your Shadow from the Application Launcher by clicking Help Help_icon.png. > Shut Down

  3. Close the Shadow application.

  4. Restart the Shadow application and try again.

If the error persists, please contact Support to receive technical assistance.