Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

R:200: The streaming server version is too old


This message indicates that your Shadow may not have the latest updates for one of the services required to enable streaming.

Without these updates, you will not be able to connect to your Shadow. To ensure your ability to connect without interruption, it's crucial to shut down your Shadow each time you're finished using it.

If the issue continues to persist, contact Shadow support and include additional details to facilitate a quicker and more effective resolution to the problem.


Still have questions after reading this article?

Feel free to check out our other articles.

You can also contact Shadow support via our form.