Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

G:468 - Your Shadow is under maintenance


If you encounter the error message "Your Shadow is under maintenance. Please try again later" when starting your Shadow, it could be attributed to one of the following reasons:

  • If you've recently subscribed to Shadow, the activation process may take a few days. You should expect to receive an email notifying you of activation and instructing you to connect once it's completed.

  • If your Shadow has already been activated and you've had prior access, this message can indicate that your Shadow is currently undergoing maintenance and requires some time to complete the process.

  • If you've reset your Shadow, waited for 30 minutes, and still receive this error message, you can attempt another reset to resolve the issue and allow you to access your Shadow.

To ensure a seamless experience with your Shadow PC, follow the provided steps according to your specific situation.

You will not be able to access your Shadow during maintenance. Please wait until the maintenance operation is finished to regain access to your Shadow PC.

Maintenance is necessary for the proper operation and improvement of Shadow. You can stay up-to-date with planned maintenance events via the newsletter and social media. If you have not received a recent maintenance announcement newsletter, please check your spam folder.



Still have questions after reading this article?

Feel free to check out our other articles.

You can also contact Shadow support via our form.