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S-102: Shadow has detected a protected video that we cannot display

Updated 

3 months ago

Error code S-102 appears when you're attempting to view content that has been blocked to prevent users from pirating content. Shadow is not permitted to stream copyrighted content from video-on-demand services (such as Netflix, Amazon Prime Video, Disney+, HBO, and Hulu) or other content protected by law.

S102_-_EN_-_protected_content_main.bmp

To continue using Shadow PC, close the Shadow PC stream and the launcher. You can also press the shortcut keys ALT+F4 to close Shadow PC.

S102_-_EN_-_protected_content_small.bmp

Workarounds

If the issue persists after trying the workarounds below, the content you're viewing is protected by Digital Rights Management (DRM) or High-bandwidth Digital Content Protection (HDCP). Either Shadow does not have the right to stream protected content to your device or it is incompatible with the streaming service.

Disconnect the HDMI cord plugged into your monitor and plug it back in to restart HDMI detection. It's possible the video player was unable to detect that your monitor supports HDCP. Restarting HDMI detection may resolve the issue.

Disable hardware or graphics acceleration in your browser settings. For the changes to take effect, you may need to restart your browser.

On Google Chrome, click More ⋮ → Settings and search for the setting Use graphics acceleration when available to disable it. You can also visit Google Chrome Help to fix Chrome if it crashes or won't open.

Safari does not currently allow users to disable hardware acceleration. Try a different browser.

Click Menu ☰ → Settings → General → Performance. Visit Mozilla Support for more information on Firefox's performance settings.

In the Edge browser, click Settings and more ⋯ and search for Use graphics acceleration when available.

Update your browser, including all add-ons and extensions. Many browsers will notify you when they are outdated.

If updating your browser, add-ons, and extensions did not resolve the issue, try a different browser.

Still have questions after reading this article?

Check out our other articles or contact Shadow Support.

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