Note: If you are facing issues such as stuttering or latency, we recommend reducing your maximum bandwidth as well as seeing the other tips from our article Tips to improve latency.
Note: You can find which graphics card is included in your Shadow PC by accessing your Shadow PC on your desktop, using the Win/Command + R shortcut, typing "dxdiag" and accessing the "Display" tab.
Graphics Cards Restrictions:
Find below the restrictions of our graphics cards in terms of maximum resolutions and display frequencies for which we provide support:
Resolution
Maximum FPS for the Boost Offer and other Offers with the following graphics cards: GTX 1080, P5000, Quadro RTX5000 Quadro RTX6000.
Maximum FPS for the Power Offer and other Offers with the following graphics cards: RTX A4000, RTX A4500.
*In some cases, when the resolution is above 2K, the fps will be blocked at 120.
⚠️ By default, your Shadow PC will match the configuration you have set up on your local computer, which means that you are limited by your local computer decoding capacity.
If you notice stuttering or latency, we recommend to deactivate the option "Always match Shadow resolution with local display" from your quick menu and reduce manually your maximum FPS.
If this does not solve the issue, you can also reduce your resolution via the same settings.
Using several screens will utilize more of your local computer decoding capacity.
Using Shadow on one screen and using the other screen, even locally, to watch a video on Youtube, Twitter or Twitch, will use up your local computer's decoding capacity.
We recommend reducing the use of any other program that you are using on your local PC besides Shadow PC.
If you are watching a stream, you can for example reduce the stream quality.
Using several screens will utilize more of your decoding capacity.
Using Shadow on one screen and using the other screen, even locally, to watch a video on Youtube, Twitter or Twitch, will use up your local device's decoding capacity.
We recommend reducing the use of any other program that you are using on your local device besides Shadow PC.
If you are watching a stream, you can for example reduce the stream quality.
FPS are limited by your Ghost/Box decoding capacity.
Display values will be limited to the following criteria, regardless of your offer:
Note: If you are facing issues such as stuttering or latency, we recommend reducing your maximum bandwidth as well as seeing the other tips from our article Tips to improve latency.