To download the Shadow PC app onto your device, visit the Downloads website.

Shadow is a great travel companion, but there are some restrictions. Travelling further away from your Shadow PC's data center may increase the latency. You'll notice latency if it takes too long for your internet connection to reach your data center. Although travelling with Shadow is possible, your connection must still meet the requirements.

Yes, Shadow PC has a dual-screen feature. See how to add an additional screen for help enabling this feature.

Mining cryptocurrency (such as Bitcoin, Ethereum, Dogecoin, etc.) violates our Terms of Use and will result in the immediate termination of your Shadow subscription without a refund. For more restrictions that may result in termination, see what we do not allow on Shadow.

Shadow recommends a minimum download speed of 15Mb/s and an upload speed of 5Mb/s. Some devices manufactured on or before 2012 may not function properly.

See the system requirements for more information about supported devices for Shadow PC. You can also troubleshoot your network to test your speeds and see other suggestions for your internet connection.

Installing a VPN on Shadow PC is not recommended. If you've installed a VPN on Shadow PC, you may be required to do a factory reset. A reset will remove the VPN and reinstall the components needed to connect to your cloud PC.

See more on using a VPN with Shadow.

Networks outside of your home may have restrictions set by an administrator for security purposes. These restrictions can interfere with Shadow. If you're having difficulties starting or using Shadow PC, contact your network administrator for help.

Your administrator may find these articles helpful:

• Using an Antivirus or Firewall with Shadow

• How to make your firewall compatible with Shadow

We'll send you an email confirming your Shadow PC has been activated once it has finished setting up in our data center. You do not need to do anything to activate Shadow PC.

While you wait, download Shadow onto your devices. You can get started with Shadow after you've received your confirmation.

You can change your email address or password from your account page. See how to change your email or password.

You can cancel your Shadow PC subscription from your account page. See how to cancel your Shadow subscription.

You can delete your account once the subscription has been terminated and all outstanding invoices have been paid.

Shadow uses an IP address filtering system, proprietary protocols, and other security methods to keep your Shadow account secure.

To order additional storage, you must have a Shadow PC subscription. If you need a cloud storage solution for documents, images, and other files, see Shadow Drive.

Once your order has been confirmed, additional storage will appear the next time you shut down and start Shadow PC. It may take up to 2 hours to assign additional storage to your Shadow PC if the PC is undergoing other maintenance.

Your additional storage may need to be manually allocated .

The maximum amount of additional storage you can add per Shadow PC is 20 increments of 256GB or 5TB in total. Your additional storage is separate from the primary storage included with your Shadow PC offer.

To add or remove additional storage, go to the Shadow PC tab in your account page, then click "Manage extra storage". You can add or remove additional storage at any time.

Additional storage prices are available when adding or removing storage and vary by region. Once you've submitted your order, you'll be charged a pro-rated fee.

A pro-rated fee is calculated based on the number of days remaining before the next invoice of your current Shadow PC subscription.

Subsequent invoices will include the total price for one month of additional storage.

Additional storage disks are standard HDD (Hard Disk Drives).

Any added storage will appear on a separate, single (D:) drive on Shadow, regardless of how much storage is included with your subscription.

No. Additional storage is not formatted when resetting your Shadow.

Shadow PC will retain both your primary and additional storage as long as the offer is available at your data center. If the offer is not available at your data center, the primary and additional storage will be reset. Refer to the article Change my Shadow PC or Drive Offer with a different Offer - FAQ for more information.

Adding additional storage allows you to keep any data stored on the (D:) drive. Removing additional storage resets the data stored on the (D:) drive.

In both cases, the main storage on the C: Drive will remain unaffected.