Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

Create a custom resolution and change the refresh rate on your Shadow


Creating a custom resolution can be used to rectify a resolution mismatch with your screen.

💬 Note: If you have a screen capable of displaying an image refresh rate of up to 144hz, know that Shadow is compatible with this mode. This article will tell you how to configure it correctly.

🚨 Warning: Using the NVIDIA Control Panel to create custom resolutions on Shadow is not recommended and may cause major issues due to a recent Nvidia software update. More specifically, we noted that a customized resolution of 2560 x 1440 @ 144 FPS prevents Shadow from working properly. We strongly recommend using the preconfigured resolutions in the NVIDIA Control Panel or Windows Settings.

Contents :

Create a custom resolution

First, open the NVIDIA control panel by right-clicking on the desktop.

Then go to Display, click Change resolution, then the Customize button when available. If this is not the case, then try changing the resolution to force it to appear.

Click Create a custom resolution on the newly opened window.

Enter the resolution and refresh rate of your screen in the corresponding fields, then click Test.

Your resolution will appear in the list of resolution options. Click Apply to save your settings.

💬 Note: Make sure your screen is compatible with the chosen resolution as well as the refresh rate before carrying out this operation.


List resolution and display modes

Right-click on your desktop, then click Display settings. As shown in the image below, click Advanced display settings then in the following window under Display information, go to Display adapter settings for Display 1. Click List All Modes, then your desired resolution before confirming your selection by clicking OK. Click Apply in the previous window to save your settings.

If you are unable to change the resolution, whether you are stuck at a resolution of 800 x 600 or the graphics card is disabled, the following will likely resolve the problem:

  1. Right-click the Start menu at the bottom left of the screen

  2. Click Device Manager

  3. Double-click Graphics cards

  4. Right-click the NVIDIA graphics card, then click Enable

  5. Shut down and restart your Shadow

  6. Change the resolution according to the instructions above


Change the resolution via Windows settings

If the resolution was not successfully updated using a custom resolution, you can also use Windows to carry out this manipulation.

To do this, right-click the Windows desktop and click Display settings.

Once in the settings, select the desired resolution from the drop-down menu and then click Keep to save your choice.


Still have questions after reading this article?

Feel free to check out our other articles.

You can also contact Shadow support via our form.