Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming

General

Technical Assistance - General

Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

Shadow PC Pro Offers - FAQ

Updated 

As of March 22nd, 2023, you are able to subscribe to the Shadow PC Pro Offers.

They allow you to explore the various facets of your talents, including 3D modeling, web development, video production, creating virtual works, and designing a future professional path.

Have a look at the configuration table and the FAQ below for details about our Shadow PC Pro Offers.

Configuration

Standard Pro

Extended Pro

Advanced Pro

Expert Pro

Graphics Card

GPU GTX 1080, P5000, or RTX 4000

Quadro GPU RTX 5000

GPU RTX A4500 or AMD RX6700XT

Quadro GPU RTX 6000

Processor

CPU Intel Xeon - 2.5-3.4 GHz 8 vCores

CPU Intel Xeon - 3.3-4.5 GHz 8 vCores

CPU AMD EPYC 8 vCores - 2.8-3.7 GHz 8 vCores

CPU Intel Xeon - 3.3-4.5 GHz 8 vCores

Memory

12GB RAM

27GB RAM

28GB RAM

41GB RAM

Storage

1TB (SSD)

1TB (SSD)

1TB (SSD)

1TB (SSD)

Internet

1Gb/s down, 100Mb/s up

1Gb/s down, 100Mb/s up

1Gb/s down, 100Mb/s up

1Gb/s down, 100Mb/s up

Windows License

Windows 10 Home

Windows 10 Home

Windows 10 Home

Windows 10 Home

Market Availability

North America & Europe*1
Europe*1
North America & Europe*1
Europe*1

*1 Shadow is only available in the United States and in the following countries: Canada, the United Kingdom, France, Belgium, Switzerland, Luxembourg, Germany, Austria, the Netherlands, Sweden, Denmark, Italy, and Spain.

To see the prices of our different Offers, please see our shop.

If you still have an active Shadow PC Pro subscription that was activated before May 4, 2023, please note that your current Offer might be slightly different.

Your Offer will remain unchanged as long as you do not cancel your active subscription.
If you want to benefit from the updated Offer, please backup your data, cancel your current subscription, and subscribe to the updated Offer on our shop.



FAQ

The Shadow PC Enterprise Offers and the Shadow PC Pro Offers have the same Device Requirements. You can find the detailed list here: Hardware Requirements.

It will soon be possible to bring your own Windows License with the Shadow PC Pro Offers.

The features of the Shadow Business Manager, which allow you to manage multiple Shadow PCs at once, are only available with the Shadow PC Enterprise Offers. Additionally, the Shadow PC Enterprise Offers include a Windows 10 Enterprise license.

Please note that only the users with a Shadow PC Enterprise subscription benefit from Customer Success oriented Support.

Offers Comparison:

GPU

CPU

Memory

Storage

Windows License

Standard Pro

GPU GTX 1080, P5000, or RTX 4000

CPU Intel Xeon - 2.5-3.4 GHz 8 vCores

12GB RAM

1TB (SSD)

Windows 10 Home

Standard Enterprise

GPU NVidia 1080 or P5000

CPU Intel Xeon - 2.5-3.4 GHz 8 vCores

12GB RAM

1TB (SSD)

Windows 10 Enterprise + Possibility to bring your own Windows License

Extended Pro (Europe only)

Quadro GPU RTX 5000

CPU Intel Xeon - 3.3-4.5 GHz 8 vCores

27GB RAM

1TB (SSD)

Windows 10 Home

Extended Enterprise (Europe only)

Quadro GPU RTX 5000 12 GB VRAM

CPU Intel Xeon (3.3-4.5 GHz) 8 vCores

27GB RAM

1TB (SSD)

Windows 10 Enterprise + Possibility to bring your own Windows License

Advanced Pro

GPU RTX A4500 or AMD RX6700XT

CPU AMD EPYC 8 vCores - 2.8-3.7 GHz 8 vCores

28GB RAM

1TB (SSD)

Windows 10 Home

Advanced Enterprise

NVIDIA® RTX™ A4500 (or equivalent)

AMD EPYC™ 7543P from 2,8 to 3,7GHz 8 vCores

28GB RAM

1TB (SSD)

Windows 10 Enterprise + Possibility to bring your own Windows License

Expert Pro (Europe only)

Quadro GPU RTX 6000

CPU Intel Xeonde 3.3-4.5 GHz 8 vCores

41GB RAM

1TB (SSD)

Windows 10 Home

Expert Enterprise (Europe only)

Quadro GPU NVidia RTX 6000 24 GB VRAM

CPU Intel Xeon (3.3-4.5 GHz) 12 vCores

41GB RAM

1TB (SSD)

Windows 10 Enterprise + Possibility to bring your own Windows License

To see the prices of our different Offers, please see our shop.

If you still have an active Shadow PC Pro subscription that was activated before May 4, 2023, please note that your current Offer might be slightly different.

Your Offer will remain unchanged as long as you do not cancel your active subscription.
If you want to benefit from the updated Offer, please backup your data, cancel your current subscription, and subscribe to the updated Offer on our shop.

If you want to benefit from the updated Shadow PC Enterprise Offer, please backup your data and let your administrator update your offer on the Shadow Business Manager.

It is not possible to combine a Shadow PC Pro Offer with a Power Upgrade (+) for now.
However, you can subscribe to the Advanced Pro or Expert Pro Offers which provide a similar configuration (see table below).

Offers Comparison:

 

GPU

CPU

Memory

Storage

Windows License

Shadow PC with Power Upgrade +

NVIDIA GeForce RTX™ 3070-class or AMD’s latest RDNA 2 based GPU or equivalent

AMD EPYC™ 7543P CPU with 4 cores and 8 threads

28GB RAM

512GB (SSD)

Windows 10 Home

Advanced Pro

GPU RTX A4500 or AMD RX6700XT

CPU AMD EPYC 8 vCores - 2.8-3.7 GHz 8 vCores

28GB RAM

1TB (SSD)

Windows 10 Home

Expert Pro (Europe only)

Quadro GPU RTX 6000

CPU Intel Xeonde - 3.3-4.5 GHz 8 vCores

41GB RAM

1TB (SSD)

Windows 10 Home

 

To see the prices of our different Offers, please see our shop.

If you still have an active Power Upgrade that was activated before June 28, 2023, please note that your current Upgrade might be slightly different.

You can switch to the updated Power Upgrade (Power +) directly via your Customer Space.
Please back up your main storage data before getting Power + as it will be lost during the process. Your extra storage will remain untouched.

If you still have an active Shadow PC Pro subscription that was activated before May 4, 2023, please note that your current Offer might be slightly different.

Your Offer will remain unchanged as long as you do not cancel your active subscription.
If you want to benefit from the updated Shadow PC Pro Offer, please backup your data, cancel your current subscription, and subscribe to the updated Offer on our shop.
If you want to benefit from the updated Shadow PC Enterprise Offer, please backup your data and let your administrator update your offer on the Shadow Business Manager.

It is possible to pay the Shadow PC Pro subscriptions upfront.

It is not possible to get a referee or become a referral with the Shadow PC Pro Offers.

For the moment, the automatic shutdown is activated after 30 minutes of inactivity when the Shadow application is connected or after 1 hour if you are not directly connected to your Shadow.

Shadow does not support virtualization software, including emulators, and cannot be modified to do so. Attempting to enable virtualization is considered a modification and is not supported.
For more information, please see our article Rules and Restrictions on Shadow.

Yes, you can add up to 5TB of extra storage from your Customer Space as long as it is available in your data center.

Yes, it is possible to remove your extra storage.

To do so, please contact Support. The option will be later available on your Customer Space.

You are charged at the same anniversary date for your current Offer and your extra storage.
If you get extra storage after subscribing to a Shadow PC Pro Offer, you will immediately pay a pro-rata calculated between the activation date of your extra storage and the renewal date of your Shadow PC Pro Offer.

To switch Offers, please backup your data, cancel your current subscription on your Customer Space, and then subscribe to your new Offer on our shop.

Please note that you will not be refunded for the remaining time on your former Offer and that you will have to pay the activation fees of the new Offer.

To switch Offers, please backup your data, cancel your current subscription on your Customer Space, create a new account, and then subscribe to your new Offer on our shop.

Please note that you will not be refunded for the remaining time on your former Offer and that you will have to pay the activation fees of the new Offer.

To switch Offers, please backup your data, cancel your current subscription on your Customer Space, create a new account, and then subscribe to your new Offer on our shop.

Please note that you will not be refunded for the remaining time on your former Offer and that you will have to pay the activation fees of the new Offer.

It is not possible to switch from a Shadow PC Enterprise to a Shadow PC Pro subscription without losing your data. We invite you to back up your data before creating a new subscription: How to Backup my Data on Shadow

​It is not possible to switch from a Shadow PC Pro to a Shadow PC Enterprise subscription without losing your data. We invite you to back up your data before creating a new subscription: How to Backup my Data on Shadow

It is not possible to switch from a Shadow PC Enterprise Offer to a Shadow PC Pro Offer. If you want to do so, you will have to create a new account on our platform and will not be refunded for the remaining time on your Shadow PC Enterprise Offer.

It is not possible to switch from a Shadow PC Pro Offer to a Shadow PC Enterprise Offer. If you want to do so, you will have to create a new account on our platform and will not be refunded for the remaining time on your Shadow PC Pro Offer.

It is not possible to switch from one Shadow PC Pro subscription to another without losing your data. We invite you to back up your data before creating a new subscription: How to Backup my Data on Shadow.

If you switch from one Shadow PC Pro Offer to another, you will be charged for the new Offer right away.

Please note that you will not be refunded for the remaining time on your former Offer and that there will be no additional activation charges as they were already paid during the original purchase of your previous subscription plan.

You are charged at the same anniversary date for your current Offer and your extra storage.
If you get extra storage after subscribing to a Shadow PC Pro Offer, you will immediately pay a pro-rata calculated between the activation date of your Shadow PC Pro Offer and the renewal date of your Shadow for Enterprise Offer.

It is not possible to switch from a Shadow PC Enterprise Offer to a Shadow PC Pro Offer. If you want to do so, you will have to create a new account on our platform and will not be refunded for the remaining time on your Shadow PC Enterprise Offer.

It is not possible to switch from a Shadow PC Pro Offer to a Shadow PC Enterprise Offer. If you want to do so, you will have to create a new account on our platform and will not be refunded for the remaining time on your Shadow PC Pro Offer.

If you switch from one Shadow PC Pro Offer to another, you will be charged for the new Offer right away.

Please note that you will not be refunded for the remaining time on your former Offer and that you will have to pay the activation fees of the new Offer.

You can cancel the renewal of your Shadow PC Pro subscription up to 24 hours before the anniversary date from your Customer Space.

When you subscribe to Shadow, you explicitly renounce to your right to retract.

Once you have been activated on your Shadow PC Pro Offer, you cannot cancel it and get a refund for that particular motive.

Still have questions after reading this article?

Feel free to check out our other articles.

You can also contact Shadow support via our form.