Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming

General

Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues

Storage

Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones

Authentication

Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

Shadow PC keyboard layout or language mismatch

Updated 

If Shadow PC isn't displaying the correct characters when you type, there's likely an issue with your keyboard layout or language settings. Follow this guide to change the keyboard layout on your Shadow PC and your local device.

Note: The keyboard and language settings on Shadow PC should match your local device's.

Change the keyboard layout on Shadow PC

Choose the Windows operating system installed on your Shadow PC to see instructions from Microsoft:

Change the keyboard layout on your local device

icons8-windows-client-24.png Windows

Choose your local Windows operating system to see instructions from Microsoft:

rebranding-ios.png macOS

Shadow PC lets you select your keyboard layout in the launcher settings if you're using an Apple keyboard. This feature was designed to resolve issues when typing specific keys, such as the tilde (~) key.

To select your keyboard layout, open the Shadow PC launcher, then go to GeneralAdvanced SettingsApple Mac Keyboard.

If updating your keyboard layout didn't resolve the issue or the layout is already configured correctly, you can also remap your keyboard on Shadow PC.

Remap your keyboard

Keyboard remapping lets you associate a single key on your keyboard with another key. To remap your keyboard on Shadow PC, download and install SharpKeys or see other recommendations from PCMag.

Warning: Remapping your keyboard may require you to install third-party applications. Shadow does not provide support for or endorse third-party applications.

Android or iOS

If you're using a third-party keyboard on your mobile phone, the keyboard may misbehave due to a bug. Keyboards on mobile operating systems tend to perform better with the manufacturer's software.

Try switching to the default manufacturer's keyboard or uninstall the third-party keyboard.

If you haven't installed a third-party keyboard, we recommend reporting the issue to the device manufacturer (i.e. Samsung, Google, or Apple).

Developer's Note: Our research has revealed significantly more success when using the Gboard app on Android or iOS.

Still have questions after reading this article?

Check out our other articles or contact Shadow Support.