Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

My Shadow PC is stuck with a blue screen (Cortana) on the launcher


When you start your Shadow PC on the launcher, you might get stuck for a long time with a blue screen from the Microsoft Assistant Cortana.

If that's the case, use the ALT + TAB shortcut.

If this solution does not work, you can also back up your existing data and then factory reset your Shadow PC by selecting a Ready-to-Play installation.

Finally, if none of the solutions above work, you can contact Support.

Note: The installation process continues in a hidden window in the background. This is a Windows issue.

Still have questions after reading this article?

Feel free to check out our other articles.

You can also contact Shadow support via our form.