Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

What's the difference between 2.4GHz and 5GHz?


Most of today's wireless routers connect us to the internet using frequencies, which are measured in GHz (Gigahertz). Wireless routers include a 2.4GHz frequency, and if your wireless router offers dual-band support, it also includes a 5GHz frequency. This is the technology that makes Wi-Fi possible.

The 2.4GHz frequency is an older wireless technology that does not meet the standards of most streaming technology like Shadow. The 5GHz frequency transmits data at a much faster speed, which is much better suited for streaming.

Which frequency should I use?

We strongly recommend connecting to Shadow using a 5GHz Wi-Fi frequency. 5GHz frequencies are more reliable, making it better for streaming movies, TV, games, and Shadow. On the contrary, the older 2.4GHz frequency is less reliable and may not perform as well.

What makes 2.4GHz less reliable?

Compared to the 2.4GHz frequency, 5GHz is less likely to have interference.

In addition to transmitting less data, the 2.4GHz frequency has a big role in wireless technology, making it difficult to support technology like Shadow. Wired, a reputable technology magazine, has a great article explaining why wireless technology uses the 2.4GHz frequency.

In short, the 2.4GHz frequency is crowded with other technology and is best suited for small amounts of data. 5GHz Wi-Fi frequencies are much less likely to have interference due to their larger bandwidth.

How do I test my Wi-Fi connection?

Try our official Shadow Speedtest site to test your connection. This speedtest will automatically choose a Shadow data center closest to you. If you're experiencing technical issues with your connection, troubleshoot your connection to Shadow. This article will show you which tests to run and what signs to look for in a bad connection.