Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues


Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones


Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

Shadow and IPv4/IPv6 Compatibility FAQ


Each device connected to the Internet has a unique Internet Protocol (IP) address. Depending on your Internet Service Provider (ISP) and device, you may be connected to one of two types of IP addresses: IPv4 or IPv6. Shadow is compatible with both IPv4 and IPv6.

icons8-error-24.png Please note that IPv6 is and will remain unavailable in the DFR1 (France) and TX1 (Texas) data centers.
All other data centers benefit from IPv6. 

What is the difference between an IPV4 and IPv6 address?

IPv6 was created to increase the number of IP addresses available worldwide, ensuring everyone will have a unique address when connecting to the internet. IPv4 has approximately 4 billion unique IP addresses available. When we account for phones, computers, Wi-Fi-enabled devices, and other devices, IPv4 isn't quite enough to support the world as we know it compared to IPv6.

For a high-level explanation of IPv6 addresses, see the United States FCC (Federal Communications Commission) reference, Internet Protocol Version 6: IPv6 for Consumers.

Should I use applications or games with IPv4 or IPv6 on Shadow?

There is no significant difference between using an IPv4 or IPv6 address on Shadow. Therefore, you can use applications or games with either of them.

Still have questions after reading this article?

Feel free to check out our other articles.
You can also contact Shadow support via our form.