How to connect a USB device to Shadow
Updated
Shadow can support basic mice, keyboards, gamepads, and many other USB devices using our simple Plug and Play feature. For high-performance USB devices—such as webcams, virtual reality headsets, racing wheels & pedals, flight sticks, or capture cards—we suggest enabling USB Redirection.
Important:
USB Redirection is currently supported on Windows and macOS operating systems.
High-performance USB devices may be incompatible with Shadow or require an upload speed between 50 - 100Mb/s, in particular webcams, virtual reality headsets, racing wheels and pedals, flight controllers, or other game controllers.
We recommend using an Ethernet cable for potentially faster or more stable upload speeds.
Your device must be natively compatible with Windows and the device you're using.
When a device is forwarded to Shadow, it is automatically disconnected from the local device. It is not possible to use your devices from your local computer and your Shadow at the same time.
If you have a Shadow PC with Windows Server 2019 and want to connect a controller to it, we invite you to read the following article: How to connect a controller with Windows Server 2019?
See more instructions below:
Plug and Play (PnP)
Some USB devices, including PlayStation and Xbox controllers, can be used once they're plugged in. This is commonly referred to as Plug and Play (PnP).
Plug your USB devices into your computer then start your Shadow. Shadow will automatically forward these devices. If your device isn't working, try USB Redirection.
USB Redirection
If you want Shadow to detect or improve compatibility with your mouse, keyboard, or any other USB device, we invite you to install the drivers like this:
In your Shadow launcher, go into the settings "" > "Controllers & USB" and click on the button next to "Use my USB devices on my Shadow":
Follow the instructions according to your operating system:
On Windows, allow Shadow to install drivers on your computer if you want. These drivers allow you to connect your devices to Shadow using your network.
On MacOS, go to the Apple Menu > "System Preferences", click on "Security and Privacy", then on "General". Click on "Allow" at the bottom right on the new window.
On macOS Catalina, some users may experience a loss of control when Shadow launches in full screen. If this happens, stop the Shadow application, check the security and privacy settings described above, and then restart Shadow.
On your Shadow, open the Quick Menu
To access the Quick Menu, once Shadow starts, click on the Shadow logo located at the top of the screen, or press the Quick Menu shortcut:
Windows : ALT + WIN + O
macOS : ALT + CMD + O
Go to the "Controllers & USB" section, then click the box next to the device you want to forward to Shadow
FAQs
Still have questions after reading this article?
Feel free to check out our other articles.
You can also contact Shadow support via our form.