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Known Issues for Shadow

• Known Issues for Shadow

Authentication

• I can’t connect to the Shadow launcher

Error Messages

• Error code and message directory
• L:200 / 500 - Try to start again in a few minutes
• R:101 You've connected to your Shadow from another device
• V:100 - Launcher couldn't connect to Shadow
• V:101 - Shadow gets a timeout error
See all 18 articles

Connection & Network

• Using an Antivirus or Firewall with Shadow
• About the Usage Stats Panel
• What's the difference between 2.4GHz and 5GHz?
• Shadow and IPv4/IPv6 Compatibility FAQ
• How to make your firewall compatible with Shadow
See all 6 articles

Storage

• I ordered additional storage but didn't see it on my Shadow

Software Setup

• How to update NVIDIA Drivers on Shadow
• I have issues installing games from Microsoft or Xbox

Mice, Keyboards, and Other Peripherals

• How to connect a USB device to Shadow
• How to connect a Controller on Shadow
• I installed USB Peripherals but my device is not forwarded in my Shadow
• Shadow does not display what I type with my keyboard

Performance Issues

• My Shadow's CPU usage is 100% and slowing or freezing
• Why is my CPU's frequency lower than my actual CPU?
• Using High Efficiency Video Coding (H.265)

Resolution & Image Quality

• Using the NVIDIA Control Panel in Shadow
• Using Automatic Resolution and Frame Rate Settings in Shadow
• I see a black screen and an error message when streaming Netflix

Sound & Microphones

• How to Connect a Microphone to Shadow