Authorize a new device with your Shadow account
Updated
Every time you log in to Shadow on a new device, you'll need to authorize the device with your Shadow account. Authorizing your device is a security measure that uses your email address to confirm it's really you.
How to authorize your device
We're currently enhancing our authentication methods. Some versions of Shadow may require you to log in with your browser. (We'll never ask you for any authentication codes!)
Use an authentication code
Open the Shadow Launcher.
Enter your email and password, then click Log in.
📝 Note: If you're having trouble logging in, check your email to confirm your Shadow has been activated. We'll send you an email when your Shadow is ready to go!
Check your email for an authentication code.
Copy and paste the authentication code into the launcher. You can also use your keyboard to enter the code manually. If the code is correct, Shadow will automatically authenticate your device.
Log in with your browser
Open the Shadow Launcher.
Enter your email and password, then click Log in.
Click Log in with browser.
If this is your first time logging in, a login screen will open on your default browser:
Enter your email and password.
Click Log in.
Enter the verification code we sent to your email.
Click Continue to Shadow to use this account.
Fix problems authenticating your device
Still have questions after reading this article?
Feel free to check out our other articles.
You can also contact Shadow support via our form.