Yes, Shadow Drive can be synchronized with local clients on Windows, Mac, Linux, iOS, and Android to always keep local and remote files in perfect synchronization.

 

 

There is no limit on the number of devices you can synchronize at the same time.

 

 

You need to click on the button, then enter the email address of the user you want to share your folder with.

 

 

You should follow these steps:

1. Open your application or your desktop client.
2. Click on your username. It will open a new menu.
3. Click on “Settings”. It will open a new window.

4. Next to the synchronized folder you want to edit, click on the button.

5. Click on “Edit ignored Files”.
6. Click on “Add Ignore Pattern” (you can check this documentation to add specific reasons)

By adding an exclusion reason, you prevent a certain type of file from being synchronized.
For example, if you add the word “secret”, all the files in this folder with the word “secret” in their title will not be synchronized.

 

 

It is not possible to schedule a synchronization, as your files are already being regularly synchronized.
However, you can exclude a file from being synchronized.

 

 

As for now, it is possible to view, edit and share .txt. or .md files directly on Shadow Drive.
We are currently working on collaborative features, like adding Microsoft Office files format support.

 

 

Yes, you can create and find Shadow Drive logs by following these steps:

• Open your application or your desktop client.
• Click on your username. It will open a new menu.
• Click on “Settings”. It will open a new window.
• Go to advanced settings by clicking on Settings”
• Under the “General settings” section, click on Create Debug Archive ...” to pick the location where the desktop client will export the logs and the database to a zip file.

For more information, you can take a look at this documentation

 

 

No, you can access your Shadow Drive immediately after getting your Free or Premium offer.

 

 

At the moment, some of you might not be able to subscribe to Shadow Drive by using the same email that you used to subscribe to the Shadow Offer.
This will be fixed in the following weeks. In the meantime, you can use a variant of your current email to subscribe.

To do so:

1. Before the character “@”, add the following character depending on your mailbox service:
   • Andrew Project (+)
   • Runbox (+)
   • Gmail (+)
   • Rackspace (+)
   • Yahoo! Mail Plus (-)
   • Apple's iCloud (+)
   • Outlook.com (+)
   • Proton Mail (+)
   • Fastmail (+)
   • postale.io (+)
   • Pobox (+)
   • MeMail (+)
   • MMDF (=)
   • Qmail (-)
   • Courier Mail Server (-)
2. Add “Drive” or another word of your choice after this character.
   For example, if the email you used to subscribe to the Shadow Offer is john.smith@gmail.fr, you can subscribe to your Shadow Drive offer by using the email john.smith+drive@gmail.com.

 

 

Your subscription is tacitly renewed each month. If you are not using Shadow Drive for an extended period of time, you will be noticed by mail and invited to use the product.
Starting the reception of this mail, you will have 15 days to reactivate your Shadow Drive by going onto your Shadow Drive online.
After this period, your Shadow Drive access will be suspended, and you will have 15 days to reactivate your account from your Customer Space.

 

 

Your subscription is tacitly renewed each month.
You can cancel your subscription from your customer space, and your Shadow Drive will be disabled at the end of your active subscription.

 

 

Since HubiC has been closed on September 30th, 2022, migration is not possible anymore and old data were permanently deleted.

 

 

Shadow Drive is only available in the same countries where the Shadow Offer is available, excluding North America for now.
If you are not living in one of these countries, you will not be able to get a Shadow Drive Subscription.

 

 

It could happen for the following reasons:

• Your file was larger than 20GB
• The name of your directory or your file contained special characters that cannot be transferred automatically or started with a “.”.
• The name of your directory or your file contained special characters that cannot be transferred automatically or started with a “.”.
  For example, the .htaccess format cannot be migrated for security reasons.
• The metadata (name, size, modification date) of your file still existed on HubiC but the content itself was no longer existent.

 

 

Yes, computer saves were transferred as long as they did not belong to one of these categories:

• Your file was larger than 20GB
• The name of your directory or your file contained special characters that cannot be transferred automatically or started with a “.”.
  For example, the .htaccess format cannot be migrated for security reasons.
• The metadata (name, size, modification date) of your file still existed on HubiC but the content itself was no longer existent.

 

 

Yes, Shadow Drive relies on a modern infrastructure that is built to provide a better quality of service in terms of bandwidth.