Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming

General

Technical Assistance - General

Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

Power Upgrade (+) - FAQ

Updated 

This Upgrade is an addition to the Standard Offer: to benefit from the Power Upgrade +, you will need to have the Shadow PC/PC + Offer and then pay extra fees each month.

To see the prices of our different Offers, please see our shop.

Configuration of the Shadow Offer with and without the Power Upgrade +:

 

GPU

CPU

Memory

Storage

Shadow PC with the Power Upgrade +

NVIDIA GeForce RTX™ 3070-class or AMD’s latest RDNA 2 based GPU or equivalent

AMD EPYC™ 7543P CPU with 4 cores and 8 threads

28GB

512 GB (SSD)

Shadow PC +

NVIDIA GeForce GTX 1080 or equivalent

3.4GHz+ with Intel® Turbo Boost (4 cores, 8 threads)

12GB

512 GB (SSD)

If you still have an active Power Upgrade (Power) that was activated before June 28, 2023, please note that your current Upgrade might be slightly different.

You can switch to the updated Power Upgrade (Power +) directly via your Customer Space.
Please
back up your main storage data before getting Power+ as it will be lost during the process. Your extra storage will remain untouched.

Currently, the Power Upgrade is unavailable to users on the Texas Data Center, we are working to bring it in this DC as early as possible in 2023.

FAQ

We will communicate on the shop our next batch if we run out of stock.

If you upgrade your Shadow Offer with the Power Upgrade, you will immediately pay a pro-rata of the Power Upgrade price per month, calculated from the activation day of your Power Upgrade to the renewal date of your Shadow Offer. At the same time, a credit is applied to your old Shadow Offer. The details will be written on your invoice.

Important: The 3Dsecure verification realized by your bank includes the full price of your offer with the Power Upgrade and your additional storage. Depending on your bank, this amount might be taken but refunded quickly. In any case, your bank will refund you quickly for any exceeding amount.

For the next months, you will get charged with the Power Upgrade on the same date (the initial renewal date of your Shadow Offer).

When you subscribe to Shadow, you explicitly renounce to your right to retract. We ask for this because for every new user we have to deploy hardware, buy a Windows license and so on, which represents a huge cost.
Once you have been activated on your Power Upgrade, you cannot withdraw and get a refund for that particular motive.

You will have the choice to change for the Power Upgrade or keep your active Ultra or Infinite subscription.

Not at all and your Power Upgrade pre-order will have priority if we never delivered on our past promises.

We indeed want to prioritize our users who are still on the waiting list to receive an Ultra or Infinite offer.

If you want to get back to the Shadow Offer without the Power Upgrade, you will have to cancel your active subscription and get a new one.

Power Upgrade Early Access will be available for part of our Community, with a particular priority given to our users who are still on the waiting list to receive an Ultra or Infinite offer.
If you fulfill this condition, you might be contacted for the Power Upgrade Early Access which includes a 5€/$/£ discount per month.

If you upgrade your Shadow Offer with the Power Upgrade, you will immediately pay a pro-rata of the Power Upgrade price per month, calculated from the activation day of your Power Upgrade to the renewal date of your Shadow Offer. At the same time, a credit is applied to your old Shadow Offer. The details will be written on your invoice.

Important: The 3Dsecure verification realized by your bank includes the full price of your offer with the Power Upgrade and your additional storage. Depending on your bank, this amount might be taken but refunded quickly. In any case, your bank will refund you quickly for any exceeding amount.

For the next months, you will get charged with the Power Upgrade on the same date (the initial renewal date of your Shadow Offer).

The discount (-5€/$/£) will be applied as long as you keep your Power Upgrade Early Access.

To go from the Power Upgrade Early Access to the Power Upgrade, you will have to change your offer in the Customer Space but you will lose your 5€/$/£ discount.

If you decide to join the Early Access, your virtual machine will be located in the FRDUN02 datacenter (Gravelines - France).
If you do not wish to be migrated, you can still preorder the normal Power Upgrade.

If you want to get back to the Shadow Offer without the Power Upgrade, you will have to cancel your active subscription and get a new one.

We will prioritize our users who were still on the waiting list to get an Ultra or Infinite offer.
Besides that, the Upgrade will be proposed to the users who answered first to our form.

There is no financial commitment for the Power Upgrade pre-orders.
Financial commitment only starts when you get contacted to actually purchase it.

You will be contacted by email starting on September 20th, 2022 in order to preorder the Power Upgrade if you want to.

Not at all and your Power Upgrade pre-order will have priority if we never delivered on our past promises.

The Power Upgrade does not include additional storage, any extra storage needs to be added with the Shadow Offer from the Customer Space.

It depends on the DC (Data Center) where your VM (Virtual Machine) is located:
- The Power Upgrade will not be available on every DC depending on the remaining stock, you might consequently need to be migrated in order to get a Power Upgrade, leading to a reset of your data.
- If your VM is on a DC where a Power Upgrade is available, no reset will be needed.

This applies to the main and additional storage.

Still have questions after reading this article?
Feel free to check out our other articles.
You can also contact Shadow support via our form.