Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming

General

Technical Assistance - General

Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

Windows 11 FAQ

Updated 

Windows 11 was launched by Microsoft on October 5, 2021.
Thanks to the adjustments made to make this version compatible with Shadow PCs, it is possible since April 3, 2023, to use Windows 11 on your Shadow PC, if it has the appropriate hardware.

icons8-error-24.pngWe do not recommend the use of disk encryption features such as Bit Locker on Windows 11 since it can make your Shadow PC inaccessible.

Compatible Offers

Windows 11 can only be used on Shadow PCs with the appropriate hardware. Here are the offers that are compatible with this version:

  • Shadow PC +

  • Extended Pro

  • Advanced Pro

  • Expert Pro

  • Ultra*1

  • Infinite*1

  • Shadow PC with the Power Upgrade (+)

*1 Ultra and Infinite offers are no longer available for sale.

icons8-error-24.pngShadow PC Offers that were activated before June 28, 2023, and that are still active to this day are not compatible with Windows 11.

Your Offer will remain unchanged as long as you do not cancel your active subscription.

If you want to benefit from the updated Offer (Shadow PC +), please backup your data, cancel your current subscription and subscribe to the updated Offer on our shop.

icons8-error-24.png Shadow PCs that were activated on the Texas Datacenter are not compatible with Windows 11.

FAQ

You can also see our article Known issues for issues specific to our Shadow Windows Application.

We invite you to download the Windows 11 installation wizard from the Microsoft website: https://www.microsoft.com/software-download/windows11

icons8-error-24.png It is not possible to upgrade to Windows 11 directly via Windows Update on some Shadow PCs because of a hardware recognition issue on Shadow.

It is not possible to upgrade to Windows 11 directly via Windows Update on some Shadow PCs because of a hardware recognition issue on Shadow.

We invite you to download the Windows 11 installation wizard from the Microsoft website:

https://www.microsoft.com/software-download/windows11

If your Shadow PC was originally deployed with Windows 10 and you later upgraded to Windows 11, you have 10 days to downgrade to Windows 10 directly from the Windows settings.

icons8-error-24.png It is not possible to downgrade to Windows 10 if your Shadow PC was originally deployed with Windows 11.

It is not possible to choose the Windows license on which you are activated.

Yes, you can update Windows on your local PC and use Shadow's Windows 10 app.

Yes, you can update Windows on your local PC and use Shadow's Windows 11 app.

We invite you to upgrade to Windows 11 if it is possible in order to be up to date, to take advantage of the latest Windows features and to ensure compatibility with future versions of your software.

Still have questions after reading this article?
Feel free to check out our other articles.
You can also contact Shadow support via our form.