Have a question about Shadow? Log in to My Account to contact a Support Hero. From your account page, click the Support tab to submit a ticket. A Support Hero will respond as soon as possible.
Don't have an account? Use our support request form.
After you've submitted a ticket or request, you'll receive a confirmation email with a ticket number. Use your confirmation email to reply or add any additional information to your request.
For assistance with technical issues, we recommend searching the Help Center first. If you're still experiencing issues, send diagnostic logs to Support.
To see a tutorial, watch the video below.