Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming

General

Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues

Storage

Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones

Authentication

Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

How to connect a Controller on Shadow

Updated 

Gaming isn't the same without your favorite controller. To use your controller with Shadow, open the Shadow launcher, click the Start button on the launcher, and connect your controller to your device. You can also see if your controller is compatible with Shadow.

Connect your controller to Shadow

  1. Start Shadow.

  2. Connect the controller to your device.

  3. If you're using a USB, plug it into a blue USB 3.0 port.

  4. When your controller is connected, a notification will appear.
    Playstation_notification.bmp

  5. If a notification doesn't appear, restart Shadow.

💡 You can also go to Quick Menu → Controllers to find your controller on Windows, macOS, and Ubuntu systems. If you encounter any problems, make sure your controller is compatible with Shadow.

For the Shadow Ghost or Shadow Box

The Quick Menu is not available on the Shadow Ghost or the Shadow Box, but Shadow will still recognize your controller without this feature. We hope to add the Quick Menu to these devices in the future.

For help pairing a controller to the Shadow Ghost via Bluetooth, see how to set up a Bluetooth device on Shadow Ghost.

Check if your controller is compatible

Use the documentation in this section to find your controller. This documentation includes icons to describe which features from your controller are available on Shadow. Refer to the table below.

Icons

Vibrate_small.png

This controller has rumble support and will vibrate

Haptic_Feedback.png

This controller has haptic feedback and will simulate this technology

USB_small.png

The controller can be connected via a wired USB

USB_Adapter_small.png

The controller can be connected via a wireless USB adapter if offered by the manufacturer

Bluetooth_small.png

The controller can be paired via Bluetooth, without a wireless USB adapter

Lists of controllers

Choose an option below that best describes your controller. If your controller is not documented, it's likely the controller has not been tested or is not supported.

These lists will be updated as Shadow's Controller Management feature evolves.

Controllers are more likely to work properly on devices that meet or exceed our recommended requirements.

​

Windows

macOS

Shadow Ghost

Shadow Box

Xbox One Elite Wireless Series 2 (USB)

USB_small.png

USB_small.png
USB_small.png
USB_small.png

Xbox One Elite Wireless Series 2 (Bluetooth)

Bluetooth_small.png

Bluetooth_small.png

Xbox One Elite Wireless Series 1 1698 (USB)

USB_small.pngUSB_Adapter_small.png

USB_small.pngUSB_Adapter_small.png
USB_small.pngUSB_Adapter_small.png
USB_small.pngUSB_Adapter_small.png

Xbox One Wireless 1708 (USB)

USB_small.pngVibrate_small.png

USB_small.pngVibrate_small.png
USB_small.png
USB_small.png

Xbox One Wireless 1708 (Bluetooth)

Bluetooth_small.pngVibrate_small.png

Bluetooth_small.pngVibrate_small.png
Bluetooth_small.pngVibrate_small.png

Xbox One Wireless 1697 (USB)

USB_small.png

USB_small.png
USB_small.png
USB_small.png

Xbox One Wireless 1697 (Bluetooth)

Xbox One Wireless 1537 (USB)

USB_small.pngUSB_Adapter_small.pngVibrate_small.png

USB_small.pngUSB_Adapter_small.pngVibrate_small.png
USB_small.pngUSB_Adapter_small.pngVibrate_small.png
USB_small.pngUSB_Adapter_small.pngVibrate_small.png

Xbox One Wireless 1537 (Bluetooth

Bluetooth_small.pngVibrate_small.png

Bluetooth_small.pngVibrate_small.png
Bluetooth_small.pngVibrate_small.png
Bluetooth_small.pngVibrate_small.png

Xbox Adaptive Controller

Xbox 360 Wireless (USB)

USB_small.pngVibrate_small.png
USB_small.pngVibrate_small.png
USB_small.pngVibrate_small.png
USB_small.pngVibrate_small.png

Xbox 360 Wireless (Bluetooth)

* This device may require additional macOS drivers to work properly

​

đź“ť Notes:

​

​

Windows

macOS

Shadow Ghost

Shadow Box

DualSense Wireless CFI-ZCT1 (USB)

USB_small.png
USB_small.png
USB_small.png
USB_small.png

DualSense Wireless CFI-ZCT1 (Bluetooth)

Bluetooth_small.png
Bluetooth_small.png
Bluetooth_small.png

DualShock 4 Wireless CUH-ZCT2 (USB)

USB_small.png
USB_small.png
USB_small.png
USB_small.png

DualShock 4 Wireless CUH-ZCT2 (Bluetooth)

Bluetooth_small.pngVibrate_small.png
Bluetooth_small.pngVibrate_small.png
Bluetooth_small.png

DualShock 4 Wireless CUH-ZCT1 (USB)

USB_small.pngVibrate_small.png
USB_small.pngVibrate_small.png
USB_small.png
USB_small.png

DualShock 4 Wireless CUH-ZCT1 (Bluetooth)

Bluetooth_small.pngVibrate_small.png
Bluetooth_small.pngVibrate_small.png
Bluetooth_small.png

DualShock 3

USB_small.pngVibrate_small.png

USB_small.pngVibrate_small.png
USB_small.png
USB_small.png

** Requires macOS Catalina 10.15.7 or newer

đź“ť Notes:

​

Windows

macOS

Shadow Ghost

Shadow Box

Nintendo Switch Pro Controller

USB_small.png
USB_small.png
USB_small.png
USB_small.png

Nintendo Switch Pro Controller Bluetooth

Bluetooth_small.png
Bluetooth_small.png
Bluetooth_small.png

Nintendo Switch Joy-Con Bluetooth

Bluetooth_small.pngVibrate_small.png

đź“ť Notes:

  • Windows will recognize the Nintendo Switch Pro Controllers as an Xbox 360 controller.

  • It may be possible to remap your Nintendo Switch Pro Controllers from your game or game store.

​

Windows

macOS

Shadow Ghost

Shadow Box

Logitech F310

USB_small.png

Logitech F710 Wireless

USB_Adapter_small.png

USB_Adapter_small.png

Steam Controller

USB_small.pngVibrate_small.png

Steam Controller Bluetooth

Rock Candy Wired Controller for XBOX ONE

USB_small.pngVibrate_small.png

USB_small.pngVibrate_small.png
USB_small.pngVibrate_small.png

Logitech Dual Action

USB_small.png

Steelseries Status XL

USB_small.png

Steelseries Status XL Bluetooth

Bluetooth_small.png
Bluetooth_small.png

Steelseries Nimbus

USB_small.png

Steelseries Nimbus Bluetooth

Bluetooth_small.png**

Bluetooth_small.png

Stadia controller

USB_small.pngVibrate_small.png
USB_small.png
USB_small.pngVibrate_small.png
USB_small.pngVibrate_small.png

Astro C40

USB_small.pngUSB_Adapter_small.png

USB_small.pngUSB_Adapter_small.png
USB_small.pngUSB_Adapter_small.png

8bitdo gamepad

** Requires macOS Catalina 10.15.7 or newer

​

Frequently asked questions

How do I find my controller's model number?

Model numbers are usually located on the back of the controller, as shown in the picture below.
serial_image_ds4.png

How do I send feedback about my controller?

Should you experience an issue with your controller, let us know via our Shadow controller issues form.

To get help from a Support Hero, contact us.

Why are there no controllers listed for Ubuntu, iOS, or Android?

In most cases, controllers that are compatible with Windows are also compatible with Ubuntu.

Ubuntu, Android, and iOS cover only a small portion of our user base, making it difficult to get feedback for all of the controllers listed above. However, most popular controllers such as the Dualshock 4 and Xbox One have been known to work well on Android and iOS.

Why can't I find my controller on this list?

It's possible we have not received enough feedback about your controller to share conclusive data. If you're having any trouble connecting your controller, contact us so we can better assist you.

Still have questions? These articles may help:

🎉 Thanks to our friends at Icons8 for the Color and Fluent System Filled icons featured on this page.