This error message indicates that the content or program you're trying to access has been blocked on Shadow and other streaming services. Content is usually blocked to prevent users from pirating content on websites such as Netflix, Amazon, Disney+, HBOMAX, Hulu...
You need to close the app in order to regain control of your Shadow.
Use the [ALT]+[F4] shortcut to close it.
Workarounds
Verify your browser is up to date, including all addons and extensions installed.
If your browser is up to date, please check if the behavior is the same with another browser.
You may get a black screen when trying to use Netflix on Shadow.
This issue happens because Shadow is not HDCP (the High-Definition Digital Content Protection standard that acts against piracy) compatible yet.
In the meantime, you may still use Netflix by disabling the "Hardware acceleration" feature in your browser settings.
Go to Settings → Advanced → System.
💡 Restart your browser in order to apply the changes.
Go to your browser's settings and disable the "Use hardware acceleration when available" feature.
💡 Restart your browser in order to apply the changes.
In your browser settings, look for the word "acceleration" in the search bar and disable the "Use hardware acceleration when available" feature.
💡 Restart your browser in order to apply the changes.
In your browser settings, go to "System" under "Additional settings" and disable the "Use hardware acceleration when available" feature.
💡 Restart your browser in order to apply the changes.
In your browser settings, go to "System and performance" and disable the "Use hardware acceleration (when available)" feature.
💡 Restart your browser in order to apply the changes.
You may get a black screen when trying to use the Netflix application from Windows on Shadow.
You may face this issue because Shadow is not HDCP (the high-definition digital content protection standard that acts against piracy) compatible yet.
In the meantime, you may still use Netflix on your browser by going to: https://www.netflix.com
Still have questions regarding this error? Contact us for assistance!
