Which hardware specifications are included with our Shadow Offers?
See your plan for hardware specifications:
|Shadow||Shadow Ultra||Shadow Infinite|
|Graphics card||NVIDIA GeForce GTX 1080 or equivalent||NVIDIA RTX 2080 or equivalent||NVIDIA Titan RTX or equivalent|
|Processor||3.4GHz+ with Intel® Turbo Boost (4 cores, 8 threads)||4GHz+ with Intel® Turbo Boost (4 cores, 8 threads)||4GHz+ with Intel® Turbo Boost (6 cores, 8 threads)|
|Memory||12GB DDR4||16GB DDR4||32GB, DDR4|
United States & Canada: 512GB
Your Offer will remain unchanged as long as you do not cancel your active subscription.
If you want to benefit from the updated Offer, please backup your data, cancel your current subscription, and subscribe to the updated Offer on our shop.
Power Upgrade - FAQ
Shadow for Makers Offers - FAQ
In which countries is Shadow available for sale?
Shadow is available for sale in many countries, including France, Switzerland, Belgium, Luxembourg, Germany, the United Kingdom, and some areas of the United States.
Visit https://eu.shadow.tech/shop/en-GB to see if Shadow is available in your area.
Where can I download the Shadow app for my device?
To download the Shadow app onto your device, visit the Downloads website.
Can I use Shadow while I'm traveling?
Shadow is a great travel companion, but there are restrictions. If it takes too long for your internet connection to reach your data center, this will increase latency. Although travelling with Shadow is possible, your connection must still meet the requirements.
Does Shadow offer dual-screen support?
We do have a dual-screen feature available.
See our article How to Enable Multi-Screen on Shadow for help enabling and testing this feature.
Is it possible to mine cryptocurrency?
For more rules that may result in termination, see what we do not allow on Shadow.
What are the minimum requirements to use Shadow?
Shadow recommends a minimum download speed of 15Mb/s. Some devices manufactured on or before 2012 may not function properly.
For specific requirements, see our system requirements and network requirements articles.
Can I install a VPN on Shadow?
Installing a VPN on Shadow may disrupt the service or even cause it to crash, and as such, we do not recommend VPNs.
If you've installed a VPN on Shadow, it may be impossible to recover without requiring a factory reset.
I'm using a public, company, or other network. Will Shadow work for me?
Networks outside of your home may have restrictions set by an administrator for security purposes. These restrictions can interfere with Shadow. If you're having difficulties starting or using Shadow, contact your network administrator for help.
Your administrator may find these articles helpful:
When will I receive my activation email?
You'll receive an email confirming when your Shadow has been activated once it is fully set up in our Datacenter.
While you wait, feel free to download Shadow onto your devices.
You can set up Shadow after you've received your confirmation.
To learn more, see how to get started with Shadow.
Can I change my email address or password?
You can change your email address or password from your Customer Space. See how to change your email or password.
How do I cancel my Shadow subscription?
You can cancel your Shadow subscription from your Customer Space.
To learn more, see how to cancel your Shadow subscription.
Can I delete my account?
You can delete your account once the subscription has been terminated and all past invoices have been paid.
Is my Shadow account secure?
Shadow uses an IP address filtering system, proprietary protocols, and other security methods to keep your Shadow account secure.
To see if additional storage or other add-ons are available in your service area, check your account page or our shop if you do not have an existing subscription.
Is it possible to order additional storage without a Shadow PC offer?
It is not possible to have additional storage without an active Shadow PC subscription.
We recommend our Shadow Drive solution for storing your documents and photos.
Can I temporarily remove my additional storage for one or more months?
It is possible to delete your extra storage for an extended period of time without being charged, but the data associated with your storage will be deleted.
Back up any important data stored on the (D:) drive before removing storage from your account.
How long does it take for my additional storage to appear on my Shadow PC?
Once your order has been confirmed, it can take up to 2 hours for your additional storage to appear on your Shadow.
How do I activate my additional storage once I have ordered it?
Shut down and start Windows to activate your additional storage on Shadow.
For more information, see I ordered additional storage but didn't see it on my Shadow
What is the maximum amount of additional storage I can add?
The maximum amount of additional storage you can add per Shadow account is 20 increments of 256GB or 5TB in total. This amount does not change according to the main storage amount included in your offer.
How do I remove additional storage?
To remove partially or completely your additional storage, please contact Support.
How will I be billed if I order additional storage after getting my Shadow PC subscription?
Once your order for additional storage has been placed, you will immediately pay a pro-rated fee.
The pro-rated fee is calculated based on the number of days remaining before the next invoice of your current Shadow PC subscription.
The next invoice will include the full price for one month.
Is the additional storage in SSD or HDD?
Additional storage disks are standard HDD (Hard Disk Drives).
Is additional storage added onto the primary C: drive?
Any added storage will appear on a separate, single D: drive on Shadow, regardless of how much storage is included with your subscription.
Will my additional storage be formatted if I factory reset my Shadow?
No. Additional storage is not formatted when resetting your Shadow.
How long does it take to add or remove storage?
You should see changes the next time you log in to Shadow unless otherwise specified.
It may take up to 2 hours to process storage changes.
Still have questions after reading this article?
Feel free to check out our other articles.
You can also contact Shadow support via our form.