See your plan for hardware specifications:

*1 Ultra and Infinite offers are no longer available for sale.

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Shadow is available for sale in many countries, including France, Switzerland, Belgium, Luxembourg, Germany, the United Kingdom, and some areas of the United States.

Visit https://eu.shadow.tech/shop/en-GB to see if Shadow is available in your area.

To download the Shadow app onto your device, visit the Downloads website.

Shadow is a great travel companion, but there are restrictions. If it takes too long for your internet connection to reach your data center, this will increase latency. Although travelling with Shadow is possible, your connection must still meet the requirements.

We do have a dual-screen feature available.
See our article How to Enable Multi-Screen on Shadow for help enabling and testing this feature.

Mining cryptocurrency (such as Bitcoin, Ethereum, Dogecoin, etc.) violates our Terms of Use and will result in the immediate termination of your Shadow subscription without a refund.

For more rules that may result in termination, see what we do not allow on Shadow.

Shadow recommends a minimum download speed of 15Mb/s. Some devices manufactured on or before 2012 may not function properly.

For specific requirements, see our system requirements and network requirements articles.

Installing a VPN on Shadow may disrupt the service or even cause it to crash, and as such, we do not recommend VPNs.
If you've installed a VPN on Shadow, it may be impossible to recover without requiring a factory reset.

See more on using a VPN with Shadow.

Networks outside of your home may have restrictions set by an administrator for security purposes. These restrictions can interfere with Shadow. If you're having difficulties starting or using Shadow, contact your network administrator for help.

Your administrator may find these articles helpful:

• Using an Antivirus or Firewall with Shadow

• How to make your firewall compatible with Shadow

You'll receive an email confirming when your Shadow has been activated once it is fully set up in our Datacenter.
While you wait, feel free to download Shadow onto your devices.
You can set up Shadow after you've received your confirmation.

To learn more, see how to get started with Shadow.

You can change your email address or password from your Customer Space. See how to change your email or password.

You can cancel your Shadow subscription from your Customer Space.

To learn more, see how to cancel your Shadow subscription.

You can delete your account once the subscription has been terminated and all past invoices have been paid.

Shadow uses an IP address filtering system, proprietary protocols, and other security methods to keep your Shadow account secure.

It is not possible to have additional storage without an active Shadow subscription.
We recommend our Shadow Drive solution for storing your documents and photos.

It is possible to delete your extra storage for an extended period of time without being charged, but the data associated with your storage will be deleted.
Back up any important data stored on the (D:) drive before removing storage from your account.

Once your order has been confirmed, it can take up to 2 hours for your additional storage to appear on your Shadow.

Shut down and start Windows to activate your additional storage on Shadow.
For more information, see I ordered additional storage but didn't see it on my Shadow

The maximum amount of additional storage you can add per Shadow account is 20 increments of 256GB or 5TB in total. This amount does not change according to the main storage amount included in your offer.

Additional storage is sold as an additional subscription or "add-on" to your existing Shadow subscription.
To see if additional storage or other add-ons are available in your service area, check your account page or our shop if you do not have an existing subscription.

To remove partially or completely your additional storage, access the Shadow PC tab of your account page, then click "Manage extra storage".

Once your order for additional storage has been placed, you will immediately pay a pro-rated fee.
The pro-rated fee is calculated based on the number of days remaining before the next invoice of your current Shadow subscription.
The next invoice will include the full price for one month.

Additional storage disks are standard HDD (Hard Disk Drives).

Any added storage will appear on a separate, single D: drive on Shadow, regardless of how much storage is included with your subscription.

No. Additional storage is not formatted when resetting your Shadow.

You should see changes the next time you log in to Shadow unless otherwise specified.

It may take up to 2 hours to process storage changes.

If you switch to another Shadow PC offer that is currently available on the same data center as your previous Shadow PC Offer, both your main and extra storage data will be kept.

If your new offer is not available on the same data center, both the main and extra storage data will be lost.

If you subscribe to more extra storage, you will keep your data on your extra storage.

If you decide to reduce your amount of extra storage, the data on your extra storage will be lost.

In both cases, the main storage on the C: Drive will remain unaffected.