What are the minimum requirements to use Shadow?
Shadow recommends a minimum download speed of 15Mb/s. Some devices manufactured on or before 2012 may not function properly.
For specific requirements, see our system requirements and network requirements articles.
Due to hardware and software updates from manufacturers, requirements are subject to change at any time.
Can I install a VPN on Shadow?
Installing a VPN on Shadow may disrupt the service or even cause it to crash, and as such,
we do not recommend VPNs.If you've installed a VPN on Shadow, it may be impossible to recover without requiring a factory reset.
I'm using a public, company, or other network. Will Shadow work for me?
Networks outside of your home may have restrictions set by an administrator for security purposes. These restrictions can interfere with Shadow. If you're having difficulties starting or using Shadow, contact your network administrator for help.
Your administrator may find these articles helpful:
When will I receive my activation email?
You'll receive an email confirming when your Shadow has been activated once it is fully set up in our Datacenter.
While you wait, feel free to download Shadow onto your devices.
You can set up Shadow after you've received your confirmation.
To learn more, see how to get started with Shadow.
Can I change my email address or password?
How do I cancel my Shadow subscription?
Can I delete my account?
You can delete your account once the subscription has been terminated and all past invoices have been paid.
Additional storage is sold as an additional subscription or "add-on" to your existing Shadow subscription.
To see if additional storage or other add-ons are available in your service area, check your
account page or
our shop if you do not have an existing subscription.
Is it possible to order additional storage without a Shadow PC offer?
It is not possible to have additional storage without an active Shadow PC subscription.We recommend our
Shadow Drive solution for storing your documents and photos.
Can I temporarily remove my additional storage for one or more months?
It is possible to delete your extra storage for an extended period of time without being charged, but the data associated with your storage will be deleted.
Back up any important data stored on the (D:) drive before removing storage from your account.
How long does it take for my additional storage to appear on my Shadow PC?
Once your order has been confirmed,
it can take up to 2 hours for your additional storage to appear on your Shadow.
Please remember to
fully shut down Windows and reboot it in order to access your storage.
How do I activate my additional storage once I have ordered it?
What is the maximum amount of additional storage I can add?
The maximum amount of additional storage you can add per Shadow account is 20 increments of 256GB or
5TB in total. This amount does not change according to the main storage amount included in your offer.
How do I remove additional storage?
To remove partially or completely your additional storage, please contact Support.
How will I be billed if I order additional storage after getting my Shadow PC subscription?
Once your order for additional storage has been placed, you will immediately pay a pro-rated fee.
The pro-rated fee is calculated based on the number of days remaining before the next invoice of your current Shadow PC subscription.
The next invoice will include the full price for one month.
The old prices for additional storage (1TB) at the preferential rate do not change as long as you do not cancel your active Shadow PC subscription.
Is the additional storage in SSD or HDD?
Additional storage disks are
standard HDD (Hard Disk Drives).
Is additional storage added onto the primary C: drive?
Any added storage
will appear on a separate, single D: drive on Shadow, regardless of how much storage is included with your subscription.
Will my additional storage be formatted if I factory reset my Shadow?
No. Additional storage is not formatted when resetting your Shadow.
How long does it take to add or remove storage?
You should see changes the next time you log in to Shadow unless otherwise specified.
It may take up to 2 hours to process storage changes.
Removing additional storage will delete all data on the (D:) disk drive.
Back up any important data stored on the (D:) drive before removing storage from your account.
