When you start Shadow and you are seeing the error message “My Shadow is under maintenance”, it can mean two things.
If you have just subscribed to Shadow, it will take a while before your Shadow is activated. Once your Shadow account is activated (this can take a few days), you will receive an activation email inviting you to start the Shadow app.
If your account is already activated (you have accessed it before), you are receiving this error message because there is actual maintenance in progress.
During maintenance, you will not be able to access to Shadow for a few minutes.
You must wait until maintenance is finished before trying to access Shadow.
Maintenances are announced through our newsletter and on the social networks.
If you have not received the newsletter announcing this maintenance, please make sure to check your Junk folders in your mailbox.