I'm not receiving a video signal from my Shadow Box
Updated
Developer Note: Both the Shadow Box and the Shadow Ghost have reached their EOL (End-of-Life) as of January 2024. You may continue to use these devices, but ongoing hardware and software support is no longer guaranteed. Read more on our blog.
If you encounter a black screen even before the connection page to your Shadow Box, several solutions can be tested:
Check that the screen is turned on and plugged into the Shadow Box,
Test another video cable between the Shadow Box and your screen,
Test other ports on the screen or Shadow Box
Try it with another screen
Test without an adapter
Still have questions after reading this article?
Feel free to check out our other articles.
You can also contact Shadow support via our form.