Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Technical Assistance - Apps, Ghost, and Box


Linux & Raspberry

Shadow Box

Shadow Ghost


Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

I'm not receiving a video signal from my Shadow Box


⚠️ Please note that Hardware issues related to Shadow Boxes and Shadow Ghosts are no longer supported by the Support Team.
Software-related issues remain supported.

If you encounter a black screen even before the connection page to your Shadow Box, several solutions can be tested:

  • Check that the screen is turned on and plugged into the Shadow Box,

  • Test another video cable between the Shadow Box and your screen,

  • Test other ports on the screen or Shadow Box

  • Try it with another screen

  • Test without an adapter

Still have questions after reading this article?

Feel free to check out our other articles.

You can also contact Shadow support via our form.