Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming

General

Technical Assistance - General

Technical Assistance - Apps, Ghost, and Box

Android

Linux & Raspberry

Shadow Box

Shadow Ghost

Windows

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

I'm not receiving a video signal from my Shadow Box

Updated 

Developer Note: Both the Shadow Box and the Shadow Ghost have reached their EOL (End-of-Life) as of January 2024. You may continue to use these devices, but ongoing hardware and software support is no longer guaranteed. Read more on our blog.

If you encounter a black screen even before the connection page to your Shadow Box, several solutions can be tested:

  • Check that the screen is turned on and plugged into the Shadow Box,

  • Test another video cable between the Shadow Box and your screen,

  • Test other ports on the screen or Shadow Box

  • Try it with another screen

  • Test without an adapter

Still have questions after reading this article?

Check out our other articles or contact Shadow Support.