Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Technical Assistance - Apps, Ghost, and Box


Linux & Raspberry

Shadow Box

Shadow Ghost


Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

How do I activate “low connection” mode on my Shadow Box?


⚠️ Please note that Hardware issues related to Shadow Boxes and Shadow Ghosts are no longer supported by the Support Team.
Software-related issues remain supported.

The "low connection" mode, also called "H265 mode", is very useful for users who do not have a fiber connection. It is available on applications, the Shadow Ghost but also on the Shadow Box.

Activate H.265 in the Settings menu under Advanced Settings after you've logged in to your Shadow account.

Reminder: Only activate "low connection" mode if your download speed is 30 mbps or lower. To learn more, please refer to this article: Low connection mode (H.265)

Still have questions after reading this article?

Feel free to check out our other articles.

You can also contact Shadow support via our form.