Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming


Technical Assistance - General

Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

Rules and Restrictions on Shadow


To prevent damages and protect the use of third-party applications on Shadow, users must refrain from making any changes mentioned in this article. These changes range from installing various software to activities that could harm or disrupt the services provided by Shadow or third-parties.

Committing the following activities in this article may prevent Shadow from functioning properly:

This list is non-exhaustive and subject to change at any time. For a comprehensive list of restrictions, refer to the Code of Conduct clause of our Terms of Use.

Note: Our Terms of Use for Individuals are available via the following links.

We encourage you to review the Terms of Use related to your location:

Reinstalling Windows

Windows comes preinstalled on your system using licenses provided to you by Shadow. If you'd like to format or reset your Windows operating system, see how to factory reset your Shadow.

Installing Antivirus, Firewalls, or VPNs

Antivirus, firewall, and VPN applications can interfere with Shadow's operations and, if installed, may require you to reset Shadow to factory settings. You may use the antivirus or firewall protection provided by Windows.

Antivirus, firewall, and VPN services may block or redirect your connection on Shadow, preventing you from accessing the service. We recommend contacting your security provider if issues occur.

Modifying Shadow

You may not modify Shadow at any capacity, and doing so may result in the termination of your account.

Modifying Shadow constitutes as adding, deleting, or changing the following:

  • Registry keys

    • Changing the Windows registry can disable some services.

    • Pay particular attention to "bloatware", "junkware", or other cleaning software like CCleaner, which may automatically change the registry.

  • Shadow's processes, services, and hardware

    • Removing the graphics card or the network card immediately stops the service.

    • Using the components to overclock your Shadow are susceptible to breakdowns and is therefore forbidden.

  • Shadow's BIOS

    • Changing the BIOS can have a considerable impact on the functionality of Shadow. Should you lose access to your Shadow as a result of modifying the BIOS, you must reset your Shadow.

  • Other Blade or Shadow programs

    • Several programs run in the background are necessary for the proper functioning of the service.

  • Overclocking Shadow

    • Overclocking often overheats the CPU and may damage surrounding hardware within the data center. Overclocking will result in the termination of your account.

Mining Cryptocurrency

Users are not allowed to mine cryptocurrencies, as stated in our Terms of Use. Mining causes serious damage to Shadow's hardware, increasing the temperature in the data center and consuming a lot of power. Mining cryptocurrency will result in the termination of your account.

Torrenting, Pirating, or Downloading Illegal Content

Downloading or sharing any content without the permission of the content-owner is prohibited as described in our Terms of Use, the Digital Millennium Copyright Act (DMCA), and the No Electronic Theft Act (NET). For security purposes, Shadow cannot discriminate between file sharing and pirating, and as such, any form of torrenting may result in the termination of your account.

Server Hosting & Shared Computing

Shadow may not be used as a server and doing so violates our Terms of Use. This includes, but is not limited to, the following examples:

  • Computing pools

  • Volunteer computing, such as Folding@home

  • Grid computing

  • Network computing, such as BOINC

As a reminder, Shadow may not be used for business or commercial purposes.

Booting to Safe Mode

Booting Shadow to Safe Mode or Safe Mode with Networking stops all streaming services. If Shadow has been booted to Safe Mode, you must reset your Shadow to factory settings.

Installing Virtualization Software

Shadow does not support virtualization software, including emulators, and cannot be modified to do so. Attempting to enable virtualization is considered a modification and is not supported.

Bypassing Automatic Hibernation

Shadow employs an automatic hibernation or shutdown mechanism to ensure optimal allocation of its IT resources. Automatic hibernation or shutdown also helps our teams maintain our data centers, prevent hardware damages, conserve power, and sustain the user's experience. Please see the Servers clause of the Terms of Use for more information.

Violating the Terms of Use

When subscribing to Shadow, users must agree to our Terms of Use, which includes our Code of Conduct. In the event we have reason to believe you've violated the Code of Conduct or any Terms, we may suspend or terminate your account without notice. Suspension or termination of your account does not constitute a refund.

If you've encountered a problem or have committed any of the items above, contact Support from your account page for assistance. Mention the actions you took leading to the incident so we can assist you.