How to troubleshoot your internet connection
, by Shadow
If you've encountered a problem with Shadow, try troubleshooting your internet connection with a Speedtest. An unstable internet connection can cause latency and input lag*1 as well as problems with the quality of your pictures and sounds.
*1 Input lag: The lapse of time between the moment the GPU renders one’s input and the moment it actually appears on the screen.
In this article, we'll show you how to test your internet connection, see if your connection meets our internet requirements and how to improve it.
If your internet connection appears to be working properly, please check:
If you meet our device requirements
If there is no ongoing incident on your datacenter by looking at the status page
We recommend connecting your device to the internet via an Ethernet cable or a 5GHz Wi-Fi channel. Ethernet and 5GHz Wi-Fi channels are typically much faster and more stable than 2.4GHz or 4G LTE Wi-Fi channels. Shadow can be used on 4G LTE and 5G cellular networks, but a wired connection is generally more reliable than a wireless one.