Getting Started with Shadow PC Gaming

Getting Started with Shadow PC Enterprise

Minimum System Requirements and FAQs

Introduction with Shadow PC Enterprise

Getting Started with your Shadow Business Manager

Exploiting the full potential of your Shadow

Getting Started with Shadow Drive

Account Management

Contact Support

About Automatic Shutdown and Shadow


After long periods of inactivity, Shadow will automatically shut down to ensure its services are allocated and performing optimally, shutting down Windows entirely. Automatic shutdown helps our teams maintain our data centers, prevent hardware damages, conserve power, and uphold our Rules and Restrictions. It also helps dedicate our resources to users currently using their Shadows.

Note: Our Terms of Use for professionals are available via the following links.

We invite you to see the Terms of Use related to your location:

For more information about shutdown, choose one of the following options below that best describes your situation or question:

Online Shutdown

Online Shutdown occurs when the Shadow application is connected, but there is no user activity, even if a program is running.

A notification window will appear after 2 hours of inactivity. To resolve this notification, move your mouse, press a key, or input any other controls using your mouse or keyboard.

Offline Shutdown

Offline shutdown occurs when you are not directly connected to your Shadow. This happens if you close the application without shutting down Windows.

Shadow will notify you immediately with a 20-minute warning. To prevent Shadow from shutting down, make sure your device is turned on and you are actively using the Shadow within 20 minutes of exiting Shadow.

Still have questions after reading this article?

Feel free to check out our other articles.
You can also contact Shadow support via our form.