Getting Started with Shadow PC Gaming

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Introduction with Shadow Drive

Features and Settings

Account Management

Contact Support

Shadow Drive - Frequently Asked Questions (FAQ)


Key takeaways

  • Shadow Drive is a secured and affordable online-storage solution built in partnership with Nextcloud, the world-leading open-source file-sharing platform.

  • It allows you to store your data while keeping it accessible from anywhere. Data will be available via web, desktop, and mobile apps.

  • Shadow Drive is fully secured through traffic encryption and will be available in all markets Shadow operates in, through servers European owned and based.

  • The solution is available for free with up to 20 GB of storage, while a premium version of the service is available with 2 TB available.

  • Shadow Drive is available in Europe*1, and will soon be available in North America.

    *1 Shadow Drive is only available in the same countries as Shadow: the United Kingdom, Canada, France, Belgium, Switzerland, Luxembourg, Germany, Austria, the Netherlands, Sweden, Denmark, and a few others joining soon.


Shadow Drive is based on Nextcloud 25. For more information on this new version, you can have a look at the Nextcloud website.

The Shadow Drive web version allows you to access your files through the browser of your choice.

Applications and desktop clients allow you to synchronize your files seamlessly with all your devices and access your files without a browser.

To keep it simple, data is encrypted from your device to the final storage.

Shadow Drive uses full encryption via TLS (Transport Layer Security).

It is encrypted:

  • In transit:

    Between your device and the Shadow Drive infrastructure

    Amongst elements of infrastructure (between web servers, database servers, and storage infrastructure).

  • At rest:

    Shadow Drive Teams are currently working on encryption at rest to strengthen the overall security of our solution.

    In the meantime, if security is a big concern for your data, we suggest making client-side encryption before storing it on our Cloud Solution.

    You can for example have a look at the Boxcryptor solution (please note that we do not officially support this solution).


  • Web-version:

  1. Click on your profile picture which is located in the upper right corner. It will open a menu.

  2. Click on “Settings”. It will open a new page.

  3. On this page, below “Language”, you can then choose a new language.

  • Applications and Desktop Clients:

    You cannot change the language on the applications or the desktop clients themselves. It is set up according to the language of your OS (Operating System).

Yes, we plan to have 2FA Authentication.

The Windows 32 version is available.

There are some differences with the 64 bits version:

  • It is a little slower in processing the sync.

  • The contextual menu is limited to only "Liberate space" or "Download locally".

  • There are no thumbnails in the sync folder.

  • There is no share menu.

Shadow Drive and Shadow are two different products, there is no dependency on the technical architecture.

It is not possible to connect to Shadow Drive using ownCloud. While Nextcloud and ownCloud are made of the same core, their respective code is now very different.

Important:The WebDAV protocol is now available.
It enables third-party tools to connect to Shadow Drive, and lets you use NAS servers, file transfer software (Cyberduck, Filezilla, etc..), and mount a network drive with macOS, Windows, or even Linux system's built-in features with Shadow Drive.

FTP access is not enabled. Therefore, consider using WebDAV as a fallback if necessary.

Yes, Shadow Drive can be synchronized with local clients on Windows, Mac, Linux, iOS, and Android to always keep local and remote files in perfect synchronization.

There is no limit on the number of devices you can synchronize at the same time.

You need to click on the icons8-share-30.png button, then enter the email address of the user you want to share your folder with.

You should follow these steps:

  1. Open your application or your desktop client.

  2. Click on your username. It will open a new menu.

  3. Click on “Settings”. It will open a new window.

  4. Next to the synchronized folder you want to edit, click on the button.

  5. Click on “Edit ignored Files”.

  6. Click on “Add Ignore Pattern” (you can check this documentation to add specific reasons)

By adding an exclusion reason, you prevent a certain type of file from being synchronized.

For example, if you add the word “secret”, all the files in this folder with the word “secret” in their title will not be synchronized.

It is not possible to schedule a synchronization, as your files are already being regularly synchronized.

However, you can exclude a file from being synchronized.

As for now, it is possible to view, edit and share .txt. or .md files directly on Shadow Drive.
We are currently working on collaborative features, like adding Microsoft Office files format support.

Yes, you can create and find Shadow Drive logs by following these steps:

Open your application or your desktop client.

Click on your username. It will open a new menu.

Click on “Settings”. It will open a new window.

Go to advanced settings by clicking on Settings

Under the “General settings” section, click on Create Debug Archive ...” to pick the location where the desktop client will export the logs and the database to a zip file.

For more information, you can take a look at this documentation

No, you can access your Shadow Drive immediately after getting your Free or Premium offer.

At the moment, some of you might not be able to subscribe to Shadow Drive by using the same email that you used to subscribe to the Shadow Offer.
This will be fixed in the following weeks. In the meantime, you can use a variant of your current email to subscribe.

To do so:

  1. Before the character “@”, add the following character depending on your mailbox service:

    • Andrew Project (+)

    • Runbox (+)

    • Gmail (+)

    • Rackspace (+)

    • Yahoo! Mail Plus (-)

    • Apple's iCloud (+)

    • (+)

    • Proton Mail (+)

    • Fastmail (+)

    • (+)

    • Pobox (+)

    • MeMail (+)

    • MMDF (=)

    • Qmail (-)

    • Courier Mail Server (-)

  2. Add “Drive” or another word of your choice after this character.
    For example, if the email you used to subscribe to the Shadow Offer is [email protected], you can subscribe to your Shadow Drive offer by using the email [email protected].

Your subscription is tacitly renewed each month. If you are not using Shadow Drive for an extended period of time, you will be noticed by mail and invited to use the product.

Starting the reception of this mail, you will have 15 days to reactivate your Shadow Drive by going onto your Shadow Drive online.

After this period, your Shadow Drive access will be suspended, and you will have 15 days to reactivate your account from your Customer Space.

Your subscription is tacitly renewed each month.

You can cancel your subscription from your customer space, and your Shadow Drive will be disabled at the end of your active subscription.