How to contact Shadow Support
Our Customer Support is available for any inquiry:
Opening Days: Monday to Friday
English (North America): 9 am to 7 pm ET
English (Europe): 9 am to 7 pm CE(S)T
French: 9 am to 7 pm CE(S)T
German: 9 am to 7 pm CE(S)T
Would you happen to have a question or would you like assistance with the Shadow service? Support is here to help you! When you contact our Support team via our form, you create a Ticket.
⚠️ A ticket must contain a single request to facilitate its processing and reduce the response time for our teams.
If you have several requests or problems, please create a ticket for each request.
If you have a Shadow account, we invite you to contact us via the form available in the "Support" section of your account space.
If you don't have a Shadow account, you can contact us using the form below:
What information can I add to my request?
Providing additional details, such as descriptions, screenshots, and videos, helps our team better understand the situation and provide an accurate response.
Screenshots and/or videos of the situation or behavior encountered help our team visualize where and how it occurs.
To ensure the confidentiality of your images, you can transfer your videos via https://wetransfer.com/ then copy and paste the link onto your ticket.
Depending on the type of your request, additional information can be provided in advance to enable our teams to investigate your concern as quickly as possible: