Getting Started with Shadow PC Gaming

Requirements and FAQs

Introduction with Shadow PC Gaming

General

Technical Assistance - General

Resolution & Image Quality

Software Setup

Connection & Network

Performance Issues

Storage

Known Issues for Shadow

Mice, Keyboards, and Other Peripherals

Error Messages

Sound & Microphones

Authentication

Technical Assistance - Apps, Ghost, and Box

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Contact Support

Error code and message directory

Updated 

In this article, you'll find a list of possible error codes and corresponding messages that may appear while using the Shadow application. This article will also list suggestions on how to solve the error.

đź’ˇ Use the search function on your browser to find your error code faster. On your keyboard, press CRTL + F to bring up the search function on most browsers. You may also find the issue you're experiencing on our status page.

đź“ť Shadow may have error codes for new or uncommon situations that are not documented in this directory. If your code is not listed in this directory, contact Support.

Code

Message

Solution

A-100

Sorry, the login flow cannot be started

Check that port 32600 is not already in use and try again. Learn how to make your firewall compatible with Shadow.

A-402

Account on hold

Your payment was recently due and we were unable to charge your payment method after two attempts. In accordance with our Terms of Use, your Shadow has been placed on hold and you will be unable to access the service. Your account is at risk of termination.

You can update your payment method to restore service. Please contact Support if you have any questions.

A-403

Invalid email or password.

Your account has been created, but our servers have not finished activating your Shadow or your Shadow is unavailable. If you've just preordered, wait until your Shadow has been activated. Check your email for more information.

A-429

Too many wrong email/password requests. Please try again later.

You've attempted to log in too many times and triggered a security mechanism designed to protect the account. Please wait at least 20 minutes.

A-432

Welcome back!

You can restart your subscription at any time and make the most out of all your games.

A-468

Ongoing scheduled maintenance.

Your Shadow is under maintenance and cannot be accessed at this time. See planned and emergency maintenance on the status page. This error may also appear if you've reset your Shadow.

A-469

Your Shadow is being deployed. Please try again later.

Your Shadow is under maintenance and cannot be accessed at this time. See planned and emergency maintenance on the status page.

A-504

Unable to reach login server. Please check your internet connexion.

The application could not receive a response from the login server. Either the login server is unavailable or something on the device is blocking this connection. See the status page for any known issues.

A-599

Check your internet connection.

Check your Internet Service Provider's website for any known issues in your service area.

L-100

L-101

Sorry, the Launcher failed to launch the streaming app

Try to start Shadow again.

View Help Center article

L-100

L-101

L-102

Sorry, the Launcher failed to launch the streaming app

Try to start Shadow again.

View Help Center article

L-104, L-105

Sorry, an issue happened when receiving the stream

In the launcher, go to Help Help_Icon.png → turn off/shut down Shadow, then start it again. You can also try disabling High Efficiency Video Coding if the issue remains and the feature is enabled.

L-108

An unknown issue happened

Restart the app if the issue remains.

L-110

Sorry, the Launcher failed to launch the streaming app

Please contact Support and send logs from the Help page.

L-200

Sorry, an issue happened when starting your Shadow

Try to start again in a few minutes.

View Help Center article

L-201

L-202

Our services are experiencing overload at the moment

Your Shadow is unavailable due to a server overload. Please try again later and check the status page to stay updated. We’re attempting to make your Shadow available at the earliest possible time. Thank you for your patience and understanding.

R-0x(...)

An unknown issue happened

A local operating system error has occurred preventing Shadow from starting. Many variations of this error code may appear. Try restarting the app, uninstalling and reinstalling Shadow, or update your local computer.

R:-1

An unknown issue happened

Restart the app if the issue remains.

View Help Center article

R: -2

Sorry, an issue happened when connecting to your Shadow

Try to reset your settings then start again.

View Help Center article

R-101

You've connected to your Shadow from another device

Click Start to connect to your Shadow with this device again or continue using your other device.

View Help Center article

R-103

Sorry, your session has expired

Restart the Shadow app and log in to use Shadow again.

R-105

Windows on your Shadow ran into a problem and needs to restart (BSOD)

In the Launcher, go to Help and shut down Shadow, then start again. Windows stop code: {BSOD_CODE}

View Help Center article

R-106

No primary screen connected so you can't connect a secondary screen

Try to connect to your Shadow on the device with the primary screen first, then enable secondary screen on another device.

R-107

The primary screen has been disconnected

Try to connect to your Shadow again as primary screen, then enable secondary screen on another device.

R-108

R-109

R-110

Sorry, an issue happened when connecting to your Shadow

Try to start Shadow again.

View Help Center article

R-111

Your internet source changed or is off.

Please restart your Shadow. If it is still not working, please restart the application or verify your internet connection is working.

R-200

Sorry, an issue happened with the streaming services

In the Launcher, go to Help and turn off your Shadow, then start again.

R-205

Sorry, an issue happened with the streaming services

In the Launcher, go to Help and turn off your Shadow, then start again.

R-207

Shadow turned off because you were inactive

Shadow suddenly disconnected because the stream was idle for too long. Leaving Shadow idle will trigger an automatic shutdown mechanism.

View Help Center article

R-300

R-301

Sorry, an issue happened with the streaming services

Try to update graphics drivers on your device and disable High Efficiency Video Coding (H.265).

R-302

Sorry, the current video settings are not supported

Try reversing any recent video settings changes, like rendering or decoding, and try again. Reset your settings if the issue remains.

R-304

Your local graphics drivers are not up to date

Update the graphics drivers on your local computer. See how to update your computer for a list of common manufacturers and references.

R-500

Oops, something went wrong.

You must be logged in to your Windows session and have Steam® and SteamVR® installed on your Shadow for us to start Shadow VR. Please log in and disable your Windows session password for future VR sessions. You can also follow our tutorial on SideQuest.

R-501

Oops, something went wrong.

You must be logged in to your Windows session and have Steam® and SteamVR® installed on your Shadow for us to start Shadow VR. Please log in and disable your Windows session password for future VR sessions. You can also follow our tutorial on SideQuest.

R-502

Oops, something went wrong.

It looks like you are not logged in to Steam®. Please use the “Remember my password” option for future VR sessions. You can also follow our tutorial on SideQuest.

R-503

Oops, something went wrong.

It looks like you are not logged in to Steam®. Please use the “Remember my password” option for future VR sessions. You can also follow our tutorial on SideQuest.

R-504

Oops, something went wrong.

You must have SteamVR® installed on your Shadow. You can also follow our tutorial on SideQuest.

R-505

Oops, something went wrong.

Sorry, it seems there is a problem with SteamVR®. Please close SteamVR® and restart 3D mode. If the problem persists, please uninstall SteamVR®, restart your Shadow, and reinstall SteamVR®.

R-506

Oops, something went wrong.

There was a problem. Please try again later or contact Support.

S-101

Sorry, an issue happened with the streaming services

Shadow is having difficulties streaming on this device, likely due to the resolution, refresh rate, or other image configuration.

View Help Center article

S-102

Protected content cannot be displayed on Shadow

Close the application displaying this content to continue. If necessary, you can force the application to close using ALT+F4. Otherwise, go to the launcher → click Help Help_Icon.png → turn off/shut down Shadow, then start it again.

View Help Center article

S-103

Please, update Nvidia graphics drivers in Shadow

Your graphics drivers need to be updated to be compatible with Shadow’s streaming services.
Need help: shdw.me/update-driver

View Help Center article

U-101

U-103

Sorry, your Shadow is slow to start because of our remote services not responding

Please allow up to 20 minutes for your Shadow to start properly. In the launcher, go to Help Help_Icon.png → turn off/shut down Shadow, then start it again.

View Help Center article

V-100

Sorry, an issue happened when connecting to your Shadow

Try again and check your network if the issue remains.

View Help Center article

V-101

Sorry, your Shadow is slow to start because of our remote services not responding

Please, allow up to 20 minutes for your Shadow to start properly, turn it off then start it again.

View Help Center article

G-100

Sorry, your Shadow is slow to start because of our remote services not responding

Please, allow up to 20 minutes for your Shadow to start properly, turn it off then start it again.

G-468

Sorry, you cannot connect to your Shadow at the moment

Your Shadow is under maintenance or an incident is ongoing. Check our status page to learn more.