Skip to main content
 

Getting Started with Shadow PC Gaming

Getting Started with Shadow PC Enterprise

Getting Started with Shadow Drive

Account Management

Authentication

My Information & Subscription

Payment

Contact Support

Accepted Payment Methods for Shadow

Updated 

3 months ago

You can pay for your Shadow PC, Shadow Drive, and other subscriptions or services with the following:

  • Visa, MasterCard, Discover, and American Express debit or credit cards

  • Paypal and PayPal Express Checkout

  • Google Pay

⚠️ We do not accept prepaid debit cards. Accepted payment methods are subject to change.

Q&A

Shadow is available in the following countries: United States, Canada, the United Kingdom, France, Belgium, Switzerland, Luxembourg, Germany, Austria, the Netherlands, Sweden, Denmark, Italy, and Spain.

We accept PayPal and PayPal Express Checkout.

We also offer a PayPal virtual wallet solution, which grants you the ability to make your purchase without having to input your bank details.

Note: Please note that if you are not a PayPal user, PayPal will invite you to sign up for an account to speed up your new transactions, but it is not required.

PayPal & PayPal Express Checkout can also be used to automatically pay your subscription each month, as long as you use a card stored in PayPal. Other PayPal means are not available for the auto-renewal.

Your first payment must be paid upfront to start your Shadow PC or Drive subscription. The payment is completed once your Shadow PC or Drive has been activated and delivered, and the subscription will be billed on the same day each month thereafter.

To avoid any payment-related service interruptions, your subscription will be automatically renewed each month using the same payment method you used to place your order. You may change your payment method at any time.

PayPal & PayPal Express Checkout can also be used to automatically pay your subscription each month, as long as you use a card stored in PayPal. Other PayPal means are not available for auto-renewal.

No commitment is required, and you are free to cancel the service at any time.

⚠️ Cancellation is effective at the end of the current billing cycle. The remaining time on your Shadow PC will not be refunded.

You can update your payment method from your account page. For more details, see how to Add or Update Your Payment Information.

Here's a list of the most common reasons your payment may have failed:

  • Insufficient funds

  • Authorization required

  • Incorrect billing information

  • Incorrect payment information

  • High risk and fraud

Most payment issues can be resolved by contacting your bank or financial institution. For more details, see what to do if your payment was declined.

We use the following services to manage your subscription and payments. We've included links to their security standards for your convenience.

You can recover your invoices on your account page.

Unless an imperative statutory provision provides otherwise, Shadow will not make any refund due to the termination of the Services.

Still have questions after reading this article?

Check out our other articles or contact Shadow Support.

Was this article helpful?